Patient Navigator at GAY MEN'S HEALTH CRISIS

, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Navigation, Outreach, Health Education, Documentation, Communication, Multitasking, Team Collaboration, Community Engagement, Barrier Reduction, Data Entry, HIPAA Compliance, Professional Development, Social Services, Appointment Accompaniment, Linkage to Care, Trauma-Informed Care

Industry

Non-profit Organizations

Description

Description Position Description The Patient Navigator provides home and community-based navigation and engagement support to strengthen adherence and retention in care. This role focuses on outreach, follow-up, appointment accompaniment, health education, and barrier reduction for participants who are out of care or at risk of disengaging. The Patient Navigator documents outreach and service activity in the program’s electronic health records (EHR) and internal chart systems and communicates timely field updates to the care team to support coordinated care. Essential Job Functions The Patient Navigator will be responsible for the following duties: Client Navigation, Outreach, & Linkage to Care Provide home and community-based participant navigation services to support engagement in medical care, treatment adherence, and retention in care. Conduct outreach and follow-up for participants who miss medical appointments or are not consistently engaged in care, using phone, text, and field-based strategies as appropriate. Provide appointment reminders, accompaniment to medical appointments, and navigation support to reduce barriers to care. Deliver health education, adherence support, and mDOT services as assigned and in alignment with program standards and care team direction. Facilitate linkage to care and navigation services for clients, assisting with barriers such as lack of health insurance or limited healthcare access. Support linkage to care and navigation services, addressing barriers such as lack of health insurance, limited healthcare access, transportation challenges, and competing social needs. Maintain up-to-date knowledge of internal and external resources, including community-based services, and support coordinated linkages across the continuum of care. Care Team Coordination & Participant Support Participate in participant assessments and service planning activities as assigned and share field observations that inform care coordination and service planning. Relay timely field updates to the care team and document outreach and service activity promptly to support continuity of care. Participate in team meetings, case conferences, and supervision sessions to coordinate participant follow-up plans and strengthen service delivery. Documentation & Confidentiality Maintain accurate and timely documentation of participant interactions, outreach attempts, services provided, and referrals in the program’s electronic health records (EHR) and internal chart systems, including TREAT and AWARDS, in accordance with required timeframes. Ensure documentation supports reporting readiness and program deliverables, including used for funder reporting processes such as eSHARE submissions completed by designated staff. Ensure compliance with confidentiality regulations, including HIPAA and Article 27-F of the NYS Public Health Law, by securely handling and storing sensitive client information. Compliance, Training & Professional Development Participate in trainings and professional development opportunities, as directed by the supervisor, to enhance skills and knowledge in client navigation, sexual health, harm reduction and engagement strategies. Assist with special projects and initiatives as assigned by supervisor. Perform other duties as assigned. Requirements Special Skills and Knowledge: Required Skills Experience providing linkage to care services and navigation support, ensuring timely access to medical, social, and support services. Strong written and verbal communication skills to interact professionally with clients, colleagues, and external service providers. Ability to multitask, prioritize, and complete tasks within varying deadlines in a fast-paced environment. Proven ability to work both independently and collaboratively within a team, with regular supervision and guidance. Comfort working in the community and in clients’ homes, including field-based follow-up and outreach. Commitment to trauma-informed Preferred Skills Familiarity with marginalized communities in NYC and the unique healthcare challenges faced by priority populations. Experience conducting outreach, client engagement, or advocacy work in public health or social services. Ability to effectively communicate and engage with diverse populations. Education and Certification High School Diploma, G.E.D., or H.S.E. or equivalent required. Bachelor’s degree in social work, Human Services, or a related field preferred. Technical Skills The ideal candidate should have the following technical competencies to effectively manage case documentation, reporting, and client services: Intermediate proficiency in Microsoft Excel, including: Creating and managing spreadsheets to track outreach activity, appointment follow-up, and service connections. Using formulas, pivot tables, and data validation to ensure accuracy in documentation. Organizing outreach and referral data for trend analysis. Basic Proficiency in Microsoft Office Suite, including: Outlook (email communication, scheduling, and coordination with clients and partners). Word (creating documentation, educational materials, and official correspondence). PowerPoint (preparing presentations for internal and external stakeholders). Experience with electronic enrollment and data tracking systems, such as: TREAT (internal database) and the New York State Department of Health (NYSDOH) portal. Data entry and management to ensure contract deliverables are accurately recorded. Strong documentation and compliance skills, ensuring: Accurate and timely entry of service data aligned with contract and funder requirements. Confidentiality and compliance with HIPAA and data privacy standards. Work Environment & Schedule This is a hybrid position requiring a mix of: Fieldwork, including outreach, community presentations, and home visits. In-office duties, such as team meetings, training, and data entry/documentation. Remote work, as determined by the supervisor based on program needs and outreach schedule. Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff. Physical Demands While carrying out the responsibilities of this role: Travel & Mobility: Frequent local travel in Manhattan is required for outreach and community-based services. This may involve walking between locations, using and navigating public transit, and visiting sites that may not be fully accessible. Physical Activity: The role requires occasional standing and moving around during outreach, events, presentations. Occasional lifting, transporting, or carrying outreach materials or equipment (typically up to 25 pounds) may be required. Sitting/Standing: The position predominantly involves sitting for extended periods, which is typical for office environments. The employee will be required to maintain this position while performing most of their daily tasks, with intermittent standing during fieldwork and meetings. Communication: Regular participation in conversations is necessary. This involves both speaking and actively listening to colleagues, clients, and external partners during meetings, presentations, and one-on-one discussions. Documentation: The ability to listen attentively and take detailed notes during meetings, field interactions, and other communicative sessions is crucial. This often requires a high level of focus and manual dexterity to write or type for prolonged periods in order to complete timely and accurate documentation. GMHC is deeply committed to fostering an inclusive, racially and gender-diverse workplace. We believe that a wide range of perspectives and lived experiences contributes to a stronger, more compassionate organization and improves our ability to serve diverse communities. Working at GMHC requires a demonstrated commitment to equity, inclusion, and social justice, as well as an understanding of the issues impacting the full breadth of the communities we serve.

Responsibilities

The Patient Navigator provides home and community-based navigation and engagement support to strengthen adherence and retention in care. Responsibilities include outreach, follow-up, appointment accompaniment, health education, and barrier reduction for participants who are out of care or at risk of disengaging.