To act as a point of contact for relatives when first arriving on the ward
Liaise with the Nurse in Charge and MDT teams to support with complex discharges
To support the Nurse in Charge with community referrals to ensure smooth transition for our discharging patients
To manage telephone calls, communicating professionally and efficiently with staff and patients as well as redirecting calls as necessary in a timely manner
To ensure patients and families are kept informed of any delays to planned procedures for the day
To assist patient flow and timelines in liaison with the respective departments where tests or procedures will be carried out
To lead on ordering of stationary and office supplies for the unit
To ensure all systems are accurately updated and charges for patients stays have been completed timely
To lead on collecting and entering patient feedback
To ensure that patient medical records are stored and sent for filing in a timely manner
To undertake any other duties within the scope of practice as directed by the Ward Manager
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