Patient Navigator Medical Assistant at Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )

Park Ridge, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

26.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Navigation, Medical Terminology, Medical Coding, Customer Service, Microsoft Office Suite, Electronic Medical Record, Team Strategies, Scheduling, Coordination, Transportation Arrangement, Insurance Claims Navigation, Payment Plan Creation, Patient Confidentiality, HIPAA Regulations, Written Communication, Verbal Communication

Industry

Medical Practices

Description

Description GENERAL SUMMARY Work Location: 350 S. Northwest Hwy Suite 106 Park Ridge, IL 60068 travel required: 7447 W. Talcott, Suite 509 Chicago, IL 60631-3716 Starting range: $22.00-26.00 Full Time; M-F; No late nights, weekends, or observed holidays at this time! We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: Health insurance Dental insurance Vision insurance Life Insurance Pet Insurance Health savings account Paid sick time Paid time off Paid holidays Profit sharing Retirement plan GENERAL SUMMARY The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available. Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options. Resolves patient problems and needs by utilizing team strategies. Tracks and documents metrics and outcomes. Identifies support groups appropriate for patients and families and coordinates scheduling of appointments. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services. Help patients navigate insurance claims and works to create payment plans when necessary. Ensure that patients are fully informed about their legal rights. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Medical Assistant Certificate or Registration preferred. KNOWLEDGE | SKILLS | ABILITIES Knowledge of medical terminology and coding. Display exceptional customer service skills. Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR. Must communicate clearly and effectively in both a written and verbal format. Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures. Ability to work independently and communicate appropriately with leader and teammates. Understands and is sensitive to patient and family experiences. Complies with HIPAA regulations for patient confidentiality. Requirements EDUCATION REQUIREMENTS High school diploma or equivalent required. Bachelor's degree in related field preferred. EXPERIENCE REQUIREMENTS At least one year of experience in a medical office setting. Minimum of two years experience in customer service relations. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The Patient Navigator advocates for patients by addressing questions, complaints, and suggestions, empowering them with knowledge to independently navigate the care pathway. Responsibilities include charting in the EMR, guiding patients through healthcare experiences, resolving problems using team strategies, and coordinating necessary support services like appointments and transportation.