JOIN OUR TEAM AS A PATIENT NAVIGATOR AT ST NEOTS HEALTH CENTRE!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
St Neots Health Centre is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a part-time job (37.5 hours per week). The full-time for us is 40 hours per week.

• Greet patients and visitors, advising them of their appointments and checking them in
• Answering telephone calls and managing patient inquiries with professionalism and empathy.
• Scheduling appointments and managing the appointment calendar effectively.
• Handling prescription requests from patients and pharmacies.
• Dealing with patient queries in person, over the phone, and via email.
• Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Complete the surgery administration, including registrations and deductions