Patient Operations Specialist - Bend Clinics at Central Oregon Pediatric Associates

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Registration, EMR, Communication, Scanning, Scheduling, Insurance Verification, Patient Portal Management, Payment Collection, Quality Assurance, Conflict Resolution, HIPAA Knowledge, Microsoft Office Suite, Bilingual (Spanish/English), Attention to Detail, Problem-Solving

Industry

Medical Practices

Description

Description Location: Bend Clinics Monday through Friday, 8:00am - 5:00pm The Opportunity At COPA, our Patient Operations Specialists are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported. The Company Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day. The Job • Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA) • Greeting and Welcoming Customers with exceptional customer service in person and by phone • Registration information verification in person and by phone • Checks in patient properly and thoroughly without errors • Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking • Fills in all required fields within EMR to ensure quality care • Clear communication with staff across all departments to ensure proper daily flow • Scanning and labeling documents into the proper locations • Handing out correct forms and release of information to patients and parents for proper flow for providers and clinical staff • Answering and transferring calls correctly • Creating encounters to clinical departments, providers, and other departments efficiently • Scheduling future and same day appointments correctly (repeating date, time & location correctly) • Insurance verification and knowledge of insurances • Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families • Delivering labs and faxes the appropriate areas • Restocking forms as needed • Collection of money and copays by phone and collect in person, posting payments correctly and balancing tills • Quality assurance of fee slips for processing • Audits accounts for accuracy • Proper follow through with follow up appointments/check out • Relays appropriate appointment detail and financial information to patients prior to appointments • Exercises problem-solving and conflict resolution within provider schedules • Knowledge of HIPAA & rules for medical records regulations • May be asked to participate in the training program for all new hires • May be required to travel between COPA clinics and business office • Performs other related work as directed by immediate supervisor Benefits • 401k and Profit sharing • HSA, HRA and FSA Enrollment • Medical, Life, Vision and Dental Insurance • Supplemental insurance Options • Pediatric Care Benefits • Employee Assistance Program (EAP) • Working with Amazing Kids Qualifications Education and Certification: • High School diploma or equivalent required • Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.) Experience • Three years of customer service experience required, clerical experience in clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks. Ability to handle the changing needs of the department and organization • Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes • Epic EMR experience preferred. Proficient with Microsoft Office Suite • Bilingual in Spanish and English a plus Physical Requirements • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception • Must be able to wear appropriate personal protective equipment (PPE) as required Working Conditions • Work inside in a general medical office or personal office (HIPAA Compliant) Setting with ergonomically configured equipment • Travel between COPA clinics, business office and community partners as required

Responsibilities

The Patient Operations Specialist will support pediatric clinic operations by greeting families, verifying registration information, checking patients in and out, and managing appointments and patient portal assistance. Key duties also involve accurate EMR data entry, interdepartmental communication, document handling, and processing payments and fee slips.