Patient Outreach Representative at IMA Medical Group

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Privacy Maintenance, Insurance Verification, Electronic Medical Record (EMR) System, Appointment Scheduling, Referral Follow-up, Active Listening, Problem-Solving, Troubleshooting, Attention To Detail, Customer Service, Time Management, Dependability, Bilingual (English/Spanish), Call Center Experience, Medical Office Experience

Industry

Medical Practices

Description

Description We are excited to announce an opening for a Patient Outreach Representative. As a Patient Outreach Representative, you will be responsible for conducting outbound calls to our patients informing them of their upcoming appointments and referrals, working along with our customer service team. This role is perfect for someone who can offer exceptional support to our patients by answering, greeting, and assisting. If you have a welcoming demeanor and the desire to help others, read on! Key Responsibilities Maintains patient privacy in accordance with company protocol. Assists with maintaining and updating provider panels, schedules, and clinic locations. Verifies patient insurance. Creates new patient record in electronic medical record system. Schedules and confirms appointments for new patients without an existing appointment, patients who have not followed up with their provider, and patient referral appointments with specialist clinics. Follows up with specialty clinics on status of referral appointments. Actively listens to patients and recognize needs identified during outreach call. Assists patients with issues and/or inquiries during an outreach call. Arranges for transportation to and from appointments as requested by patient. Documents and maintains accurate patient records and tracking/reporting spreadsheets. Provides excellent customer service during every patient interaction. Collaborates and corresponds with clinical and Patient Services team members to improve interdepartmental communication and workflows. Meets all productivity standards, deadlines, and adheres to work schedule. Strong problem-solving and troubleshooting skills with precise attention to detail. Requirements Required High school diploma required. Possess at least 1 year of customer interaction experience. Bilingual (English/Spanish). Call center or medical office experience. Strong customer service skills and enjoy working with people. Efficient time management skills. Highly dependable. Able to follow instructions, policies, and procedures. Preferred Electronic Medical Record (EMR) Experience Athena (Preferred) About IMA Medical Group IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve. What We Offer A welcoming and inclusive work environment Opportunities for professional growth and development Competitive salary and benefits package Health, Dental, and Vision Insurance 401(K) Retirement Plan with Matching Short & Long-Term Disability Employer-Paid Life Insurance Paid Time Off, Floating Holidays, and Paid Major Holidays Employee Assistance Program (EAP) How to Apply ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances. IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program. IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.

Responsibilities

The Patient Outreach Representative will conduct outbound calls to inform patients about upcoming appointments and referrals while collaborating with the customer service team. Key duties include maintaining patient privacy, verifying insurance, creating patient records, scheduling appointments, and following up on referrals.