Patient Pathway Administrator

at  Whittington Health NHS Trust

The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Patient Pathway Co-ordinator within their clinical group. The co-ordination of a patients journey is a critical factor in ensuring the timely and effective delivery of care. This role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the PPC and clinical teams. The post holder will facilitate good communication between these staff members and other teams throughout the Trust. The post holder will provide a flexible administrative support service across the department as required by workload demands, and agree priorities in liaison with the Patient Pathway supervisor.
It is essential that the post holder has good communication skills, and is organised and assertive in dealing with patients, carers and health professionals.
The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection .
The post holder must have good data input and general keyboard/word processing skills.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Responsible for processing requests for information (telephone / written and internal / external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such.
The post holder must have a flexible and responsive approach to the varying demands of the team.
To work in an efficient, effective and timely manner and be adaptable.
To follow agreed protocols and policies seeking advice where required.
To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety Policies.
To demonstrate a positive attitude to the work of the Department and service.
To work to the defined quality standards for all aspects of the service including the monitoring of email accounts periodically to ensure timely receipt of cancer waiting times data and clinical reports.
Chaperoning patients in appointments where required.
Working from other sites within Whittington Health when necessary e.g. Clinic spaces.
Providing administrative cover for other specialties if needed and as agreed with supervisors or management team.
Undertake any other duties commensurate with the grade as agreed and delegated by your managment team

Please refer the Job description for details