The New Foscote Hospital was established in Banbury almost 40 years and has provided services and treatments to thousands of people from across the region. We have over 50 consultants, all of whom are leaders in their specialist fields and choose to hold their private practices here, working alongside our friendly, highly qualified and experienced nursing and support teams.
We are now recruiting a Patient Pathway Coordinator to join our friendly and enthusiastic team.
This is a fantastic opportunity for a driven candidate to gain vital experience within a professional healthcare establishment.
This role provides overall management of the patient’s journey from their initial contact with the hospital, as well as administrative support to our clinicians and their secretaries. This is a role where you will be expected to work as part of an office-based appointment bookings team and work flexibly to support the wider hospital.
You will be closely supported by the Operational Management team. You will be expected to work as part of the wider administrative team as well as with clinical staff, across departments.

WHO WE ARE LOOKING FOR:

• Batchelor’s degree 2:2
• A naturally observant, attentive people-person
• A can-do attitude with a commitment to actively contribute to the exceptional standards of the hospital.
• Highly organised with excellent time management skills.
• Understanding of patient care, display empathy and tact.
• A passion for customer service and a desire to provide an exceptional patient experience.
• IT literate and fully conversant in Microsoft Office suite, including Word and Outlook
• Commitment to our Core Values; Professional Service, Clinical Excellence, Quality Care
• Demonstration of our five CIVIC Values; Community, Integrity, Vigour, Innovation, Compassion
• Strong attention to detail, effective communication skills and organisational skills.
• Reliable, flexible and accountable, with a desire to learn and develop.
  We are proud to be offering this opportunity as both a Disability Confident Committed and Real Living Wage employer.
  Job Types: Full-time, Permanent
  Pay: £23,400.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Banbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide details of any restrictions to your work schedule/any days or times that you would be unavailable to work.

Education:

• Bachelor’s (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

THE ROLE INCLUDES EVENINGS AND WEEKENDS ON A ROTA-BASIS.

Full training will be given. The patient pathway team is an ideal environment for somebody wishing to grow and develop their skills. There may be opportunities in the future, for example, to develop a medical secretary base or specialise within the team.

WHAT WILL YOU BE DOING?

• Being the first point of contact on the phone, via email and in person for patients, referrers and other healthcare professionals. Greeting individuals with compassion and empathy.
• Communicating with other areas of the hospital, for example, the ward, theatre bookings and Radiology, to ensure a swift and smooth experience for patients.
• Ensuring a high level of attentiveness and professionalism, providing excellent customer service at all times.
• Ensuring outpatient clinic availability is published in a timely manner and communicated to both patients and other internal departments.
• Managing patient’s initial enquiries, quoting pricing (liaising with finance colleagues as required) and booking processes, taking payments and asking relevant and direct questions to ensure the enquiry is directed to the appropriate consultant efficiently.
• Prepare appointments and manage clinic lists, communicate these with consultants and their secretaries.
• Receive and process referral letters and onward referrals efficiently and professionally with close attention to detail.
• Liaise with all relevant parties on all matters relating to the arrangement and organisation of appointments, referrals, correspondence, follow up, and any matters as delegated by the consultant.
• Organisation and preparation of medical records, including secure management of clinical documents and correspondence; may include typing, filing, scanning and archiving.
• Following up on investigations and ensuring the results of these are communicated with the requesting consultant in a timely manner.
• Assisting with managing data closely and securely.
• Support in cross-covering other roles within the hospital, such as Receptionist and Medical Records Clerk.
• General administrative duties as required in patient pathway or requested by the Operations Management team.