Patient Pathway Co-ordinator - Contact Centre

at  East Suffolk and North Essex NHS Foundation Trust

Main Duties and Responsibilities: - Check GP referral letters and register patients on Medway and CAB where necessary. To be aware of the 18 week RTTP Target and the Trust and patients responsibilities therein. Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants. Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
Manage all electronic referrals as Trust policy. To work progressively towards the implementation of ERS project through direction from management team. To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of ERS and partial booking. Deal with patient telephone enquiries across a range of specialties.
Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites. Cancel and re-arrange clinics as requested, and inform patients of such arrangements. Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites. Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Manager To ensure that patients are offered appropriate appointments, in line with Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant department. To help and support all members of the Team by having a flexible approach to both workload and working patterns. Please see attached job description for full detail

Please refer the Job description for details