JOB OVERVIEW

This is an exciting time to join the Acute Internal Medicine team at Epsom & St Helier Hospitals. Based at St Helier Hospital, we are looking for a motivated, dynamic and enthusiastic individual to join our team to manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment.
This is a faced paced environment which includes inpatient and outpatient patient activity. The successful candidate will be dynamic and organised, take responsibility to manage their workload and effectively support the provision of high quality care.

DESIRABLE CRITERIA

• Curious and questioning nature
  Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
  References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
  Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
  Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
  DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the the service. The role will also provide an effective administration service to the multidisciplinary team.
Reporting to the Service Manager the post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge. This will include administrative tasks related to both inpatient and outpatient activity.
The role will require effective communication and collaboration with other services and teams, manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will be essential in helping with day-to-day duties.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.