To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place. To implement and embed national guidelines and standard assessing their impact on the service. To contribute to policy implementations and service development for the team. To ensure policies and procedures are being followed to achieve robust data entry of patient demographics during the registration process.
To escalate session cancellations with less than six weeks notice in line with Trust policy. To assist with the investigation and completion of all complaints and incidents in relation to the team. To work with the IT department to trouble shoot any problems identified with the IT systems. To manage and execute all agreed template changes, within a timely manner, ensuring communication regarding this change in service is delivered to appropriate parties.
To ensure the team are competent and working in line with operational workflows. To be responsible for stock control and ordering of stationery for the team. Escalate any concerns regarding the performance levels of the team to the Service/Operations Manager

Please refer the Job description for details