INTERVIEW DATE: 11 JULY 2025

Are you organised, proactive and looking to have a meaningful impact through your work? We are Katharine House Hospice, and we’d like you to join us as our new Patient Pathway Co-ordinator.
About us
Katharine House Hospice offers the best care to people in our community affected by progressive illnesses, allowing them to live life to the full. Our Patient Pathway Team is crucial to achieving this mission by assisting the Care Team in supporting patients and their families who access our services and contributing to the effective co-ordination of their care.
The role
As our Patient Pathway Co-ordinator, you’ll play a vital role in assisting the Care Team in supporting patients and their families who access our services and contributing to the effective co-ordination of their care.

Here’s what you can expect.

• Patient admissions

Receive incoming referrals and prepare them for consideration by the admissions team.
· Arranging appointments

Liaise with patients and relevant personnel to book and confirm appointments, assessments, reviews, and transport bookings.

• Effective communication

Liaise with external health and social care professionals, patients and families, maintaining effective communication on progress and decisions.

• General administration

Ensure effective admin support for daily operations.

What we offer you

• Impactful role

Contribute directly to the mission of Katharine House Hospice.

• Supportive team environment

Work in a collaborative and nurturing setting.

• Career development

Access opportunities for professional growth and continuous learning.

• Employee assistance programme

Providing support for your wellbeing.

• Training and development opportunities

Continuous learning and professional growth.

• Occupational sick pay

Support during times of illness.

• Healthcare cash benefit plan

Contributory plan to help cover health-related expenses.
· Free on-site parking
Qualifications and experience

Here’s some of what we’d like you to have.

• A good basic education and an excellent working knowledge of IT, including Microsoft Office (Word, Excel, Outlook).
• At least three years’ experience in an administrative role or significant demonstrable transferable skills.
• Excellent organisational skills, the ability to prioritise competing demands, and excellent communication skills.

We would ideally be looking for someone who is able to work 9-5 on Thursday and Friday, and 1.15 – 5 on Wednesdays. This role requires an enhanced DBS check.
Join us and make a difference
If you’re passionate about people and want to contribute to a mission that matters, we’d love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
If you’d like to know more about this role, without commitment, please contact the HR department on 01785 218257.
The closing date is 26 June 2025, however we may close this advert earlier, subject to response rates.
If you require any reasonable adjustment to participate in this process, please do not hesitate to contact HR on the number above.

QUALIFICATIONS

It is essential that the post holder is educated to a good standard, and IT qualifications. The post holder should be committed to their own continuing personal development.

JOB REVISION

This job description outlines Katharine House Hospice’s intentions for this post at the time of writing. As the organisation changes specific objectives, responsibilities, functions, and tasks within the role may be added, removed, narrowed or widened. These may happen as part of the performance review process, or as part of wider organisational changes. Katharine House will discuss all such amendments with the post-holder, and will seek to incorporate the views of the post-holder in any amended Job Description. Should the post holder be dis-satisfied with any amended job description, then formal action can be taken through the grievance procedures.

ROLE WITHIN THE DEPARTMENT

To assist the Care Team in supporting patients and their families who access our services and contributing to the effective co-ordination of their care as part of an integrated approach. The post holder will work as a member of the Patient Pathway Team assisting with patient care activities under the direction of the Administration Manager.
The post-holder will support the delivery of direct patient care by providing co-ordination, administrative and clerical support, with both internal and external health care professionals as required, using their own initiative without needing direct supervision.

KEY TASKS AND RESPONSIBILITIES

1. To receive incoming referrals and prepare these for consideration by the admissions team including creation of patient records
2. To attend daily referral management meetings (one post holder per meeting)
3. To liaise with external health and social care professionals, patients and families, maintaining effective communication on progress and decisions
4. To liaise with patients and relevant personnel to book and confirm appointments, assessments (including risk assessments), reviews, transport bookings, and similar
5. To co-ordinate internal/cross department referrals and assessments
6. To receive and manage telephone enquiries relating to patients to ensure appropriate responses
7. To assist with the discharge of patients from services, e.g. arranging appropriate care packages
8. To provide effective handover of information to colleagues and external health and social care professionals.
9. To frequently review e-mail accounts (including NHS)
10. To maintain accurate and up to date information on computer systems as required in a timely manner
11. To type / file / archive patient records, letters and so on
12. To arrange rooms for appointments when needed
13. To order, obtain, track and return hospital notes
14. To make statutory notifications to the CQC
15. To make internal notifications of patient deaths
16. To compile statistical data from System 1 and manual sources to assist with reporting to clinical committees within the Hospice
17. To provide information for reports
18. To support the implementation of audits including developing action plans from the audits carried out
19. To direct the activities of care administration volunteers
20. To attend meetings as required
21. To support medical and clinical staff with the production of patient related materials including forms, templates and letters
22. To maintain accurate data relating to patient activity and supply these as required to managers and trustees
23. To demonstrate an understanding of the grief process and be aware of the resources available for bereavement support
24. To ensure cross cover for care administration and clinic administration
    Other Tasks and Responsibilities
25. Ensure the services promote equality and diversity in relation to both staff and patients