AT MSC, WE ARE DEDICATED TO ENHANCING PATIENT COMFORT AND QUALITY OF LIFE WITH OVER 75 YEARS OF EXPERIENCE AND ACCREDITED BY THE ACCREDITATION COMMISSION FOR HEALTH CARE (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company’s growth and success!

QUALIFICATIONS:

Education: Graduate of an accredited high school or GED equivalence.

EXPERIENCE/KNOWLEDGE/SKILLS/PHYSICAL REQUIREMENTS:

• Minimum of one year of billing experience in healthcare, preferably in DME.
• Ability to interpret explanation of benefits and understand healthcare reimbursement terminology.
• Excellent communication and customer relation skills.
• Excellent interpersonal and organizational skills (a team player).
• Experience with Brightree billing system a plus.
• Normal office/clerical motor skills in addition to extensive computer and telephone experience.
  *Starting no less than $15.00/h

RESPONSIBILITIES AND DUTIES:

• Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing.
• Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information.
• Manages patient billing inquires received from the Patient Hub.
• Addresses billing service issues as identified through patient satisfaction surveys.
• Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions.
• Places delinquent accounts on financial holds and review requests for removal of holds.
• Follows up on patient invoices undeliverable due to invalid physical or email address.
• Replies to patient information requests from our contracted collection agency.
• Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement.
• All other duties as assigned.