ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

The mission of the Health and Wellness Clinic is to provide readily accessible, high quality health care to enhance the physical, emotional health and wellbeing of students, staff and faculty of Western University thereby optimizing their potential for academic and professional success and social development.

QUALIFICATIONS

Education:

• Community College Diploma in Medical Office Administration.

Experience:

• 2 years’ administrative experience providing customer service within a healthcare setting.
• Demonstrated knowledge of PHIPA and Ontario Regulation 329/04.
• Familiarity with OMA guidelines for medical record release and CPSO standards for protecting personal health information.

Skills, Abilities & Expertise:

• Strong administrative and organizational skills.
• Excellent customer service skills
• Ability to handle confidential and sensitive information
• Proficiency in using an electronic health record (EHR) and the ability to learn and use different software programs
• Experience in healthcare or wellness settings
• An understanding of Health Services internal Privacy Policy as well as the Personal Health Information Protection Act
• Knowledge of general medical office procedures.
• Ability to follow formal business practices with high attention to detail
• Ability to employ a systematic and efficient approach to work
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite and electronic medical records software
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to prioritize and organize a fluctuating work load
• Ability to interact effectively with students, staff, faculty, and other members of the University community
• Ability to work independently and as a member of the team to achieve department goals
• Strong verbal and written communication skills

KEY RESPONSIBILITIES:

1. Process and fufill requests for access to patient health records in accordance with PHIPA, CPSO and OMA guidelines.
2. Verify identity and consent documentation, including substitute decision-makers.
3. Prepare and release records via secure methods (e.g. encrypted email, courier, etc.).
4. Maintain accurate logs of requests, disclosures and communications.
5. Respond to inquiries regarding access procedures, fees and timelines.
6. Liaise with privacy officers, legal representatives and other stakeholders as needed.
7. Ensure confidentiality and security of all personal health information throughout the release process.