Patient Registrar III - Kaseman Behavioral Medicine at Presbyterian Healthcare Services

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

22.12

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Registration, Data Capture, Insurance Knowledge, Conflict Management, Financial Collection, Message Management, Communication, Documentation, Problem Solving, Team Collaboration, Epic Competency, Health Information Management, Concierge Service, Wayfinding

Industry

Hospitals and Health Care

Description

Overview Presbyterian is seeking a Patient Registrar III - Kaseman Behavioral Health that acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples. Type of Opportunity: Full Time FTE: 1.000000 Exempt: No Work Schedule: Days Ideal Candidate: Two (2) years experience in Healthcare or customer service field with significant customer service experience in scheduling and registration. Qualifications Qualifications High school or equivalent Two (2) years experience in Healthcare or customer service field with significant customer service experience. Must be able to demonstrate competency in scheduling and registration. Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class. Abilities: Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done. Professional Requirements: Pass annual competency exam for all areas of responsibility. Attend Quarterly MSO meetings. Attend Staff meetings Attend Employee Forums Responsibilities Customer Service and Caring Practices: Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed. Encounter Components: Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration. Investigate insurance eligibility via electronic tools. Financial Accountabilities: Collects identified patient financial obligation amounts including residual balance if applicable Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center Follows PMG cash handling policies and balances daily Message Management: Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care. Medical Record Components: Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management. Communicate effectively, document and follow pre-determined workflows. Items may include: Prescriptions, Handicap Placards, Disability Forms C.A.R.E.S Behaviors: Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. Look for ways to improve efficiency, communication and customer service Communicate effectively to patients, peers and site leadership. Benefits We offer more than the standard benefits! Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more! Learn more about our employee benefits: https://www.phs.org/careers/why-work-with-us/benefits Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more. Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans. About Presbyterian Healthcare Services Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. About Our Regional Delivery System Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities. We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico continues to grow steadily in population and features a low cost-of living. Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes. New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $22.12/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Responsibilities

The Patient Registrar III is responsible for facilitating patient registration, ensuring accurate data capture, and providing exceptional customer service. This role also involves managing financial transactions and assisting patients with inquiries related to their care.