Patient Registration Rep at St. Joseph Hospital & Medical Center

San Bernardino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

29.9

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Customer service, Insurance verification, Data entry, Financial liability assessment, Medical terminology, Attention to detail, Communication, Regulatory compliance, ADT system management, Revenue cycle management

Industry

Description

Where You’ll Work Founded in 1928, Dignity Health - St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. Serving nearly 100,000 patients annually, the hospital offers a full complement of services including a Level III NICU, heart care, stroke care and orthopedics. Additionally, St.Bernardine Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was recently awarded AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. It was named one of Healthgrades America’s 100 Best Hospitals for Prostate Surgery in 2026. One Community. One Mission. One California Job Summary and Responsibilities As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement. Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units. Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration. Properly identifies the patient to ensure medical record numbers are not duplicated. Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete. Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes. Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement. Job Requirements Required High School Graduate or GED Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments.

Responsibilities

The Patient Registration Representative is responsible for managing the patient intake process, including demographic data entry and insurance verification. They also ensure regulatory compliance by explaining hospital policies and collecting necessary financial documentation.