Patient Registration Representative at KidMed

Glen Allen, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Electronic medical record (EMR), Insurance verification, Customer service, Telephone communication, Data entry, HIPAA compliance, Payment collection, Billing statement interpretation, Account reconciliation, Computer literacy, Typing

Industry

Medical Practices

Description

Job Summary: The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency. Essential Functions/Responsibilities: Entering patient demographic and insurance information accurately. Registering telemedicine patients through the electronic medical record (EMR) system. Serving as the primary contact between patients and the medical personnel. Greeting patients upon arrival with a friendly demeanor and helpful attitude. Confirming insurance eligibility. Collecting co-pays and balances due at the time of registration. Reconciling payments at the end of each shift. Addressing accounts that are past due at the time of registration. Answering incoming phone calls and forwarding to the appropriate parties. Interpreting billing statements. Posting incoming Account Receivables payments. Participating in mandatory trainings and attending staff meetings. Assisting in the duties required to properly open and close the building to receive patients. Faxing and/or emailing confirmed lab results to the appropriate parties. Requesting pre-authorization of credit cards. Setting up installment payment plans. Practicing and promoting positive customer and peer relations. Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift). Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken. Knowledge, Skills, and Abilities: Computer literacy (log in, log out, search engines, etc.) Knowledge of electronic medical record (EMR) systems Strong telephone and in-person communication skills Outstanding customer service and interpersonal skills Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations Required Education/Experience: High School Diploma or GED required Ability to type 40 WPM with 90% accuracy One year experience in patient registration (preferred) One year experience with health insurance (preferred)

Responsibilities

The Patient Registration Representative is responsible for registering patients, verifying insurance, and collecting payments in a fast-paced medical environment. They also serve as the primary point of contact for patients, handling inquiries and maintaining accurate electronic medical records.