Patient Registration Representative at WakeMed Health & Hospitals

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Check In, Appointment Coordination, Administrative Duties, Demographic Information Entry, Insurance Information Entry, Copay Collection, Interpersonal Skills, Communication Skills, Customer Service, Point Of Service Payments, Scheduling Appointments

Industry

Hospitals and Health Care

Description

Overview The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Customer Service Preferred

Responsibilities

The Patient Registration Representative is responsible for checking patients in for appointments, coordinating follow-up appointments, and accurately performing administrative duties like entering demographic and insurance information while collecting copays. This role requires providing unsurpassed customer service as a liaison to patients, the community, and healthcare professionals in a high-volume, fast-paced environment.