Patient Registration Specialist at Northwest Michigan Health Services

Traverse City, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

21.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Customer service, Appointment scheduling, Insurance verification, Data entry, Phone etiquette, Cash handling, Medical terminology, Practice management software, Detail-oriented, Communication, Administrative support

Industry

Hospitals and Health Care

Description

Are you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. is the place for you! For more than 50 years, NMHSI—a nonprofit community health center—has proudly served communities across Northwest Michigan. Our Traverse City Clinic is seeking a friendly and detail-oriented Patient Registration Specialist to join our team. ABOUT THE ROLE The Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care. View full job description for more details. KEY RESPONSIBILITIES * Register new and returning patients, including entering and updating demographic and insurance information * Assist patients with forms, income updates, enrollment documents, and release of information forms * Direct patients to the appropriate provider or service area * Answer phones in a courteous, professional manner and relay messages accurately * Schedule medical, dental, and insurance enrollment appointments * Make reminder and confirmation calls and fill open appointment slots when cancellations occur * Collect copays, fees, and payments at the time of service and record them in the practice management system * Explain the sliding fee scale, co-pays, and payment expectations to patients * Support patient satisfaction and practice management processes as part of the clinic team WHY JOIN NMHSI? As a team member with NMHSI, you become eligible for an outstanding benefits package 30 days after employment, including: HEALTH & INSURANCE BENEFITS * Medical benefits through BCBS of Michigan or BCN * Health Savings Account (HSA) with employer contribution * Employer-sponsored group term life insurance * Employer-sponsored short-term and long-term disability insurance * Employee Assistance Program (available immediately) * Voluntary life insurance options PAID TIME & WORK–LIFE BALANCE * 11 paid holidays * Generous Paid Time Off (PTO) RETIREMENT BENEFITS * 401(k) with Roth option and employer match JOIN OUR MISSION-DRIVEN TEAM If you enjoy helping others, providing exceptional customer service, and being part of a collaborative healthcare team, we encourage you to apply. Northwest Michigan Health Services, Inc. is an equal opportunity employer.

Responsibilities

The Patient Registration Specialist is responsible for managing patient check-in and check-out, scheduling appointments, and verifying insurance information. They also handle administrative tasks such as answering phones, collecting payments, and assisting patients with necessary documentation.