Full job description

Patient Relations Executive

Department: Patient Relations / Customer Experience

Reports To: Patient Relations Manager / Clinic Manager

Location: Dubai Investment Park

Employment Type: Full-Time

Job Summary

The Patient Relations Executive is responsible for ensuring a positive and professional patient experience throughout the patient journey. The role involves welcoming and assisting patients, addressing inquiries and concerns, coordinating with internal departments, handling feedback and complaints, and ensuring timely resolution of patient-related issues.

The position requires excellent communication skills, empathy, professionalism, confidentiality, and the ability to coordinate effectively with clinical and non-clinical teams.

Key Responsibilities

• Welcome and assist patients and visitors in a courteous, professional, and respectful manner.
• Act as a primary point of contact for patients regarding their queries, concerns, feedback, and service-related requirements.
• Understand patient concerns and coordinate with relevant departments to facilitate timely resolution.
• Handle patient complaints professionally and ensure appropriate follow-up until closure.
• Maintain accurate records of patient complaints, feedback, requests, and resolutions.
• Follow up with patients where required to ensure concerns have been addressed satisfactorily.
• Coordinate with doctors, nurses, reception, pharmacy, billing, insurance, laboratory, and other departments to resolve patient-related issues.
• Assist patients with general information regarding appointments, services, processes, and facility-related matters.
• Monitor patient waiting times and escalate significant delays or service concerns to the concerned team.
• Support the clinic/facility in maintaining high standards of patient service and customer experience

Pay: From AED3,000.00 per month

• Work Location: In person