Full job description

Patient Relations Executive

Company: Dubai Natural Care Medical Centre (DNCMC)

Location: Dubai, UAE

Employment Type: Full-Time

About the Role

Dubai Natural Care Medical Centre (DNCMC) is looking for a professional, patient-focused, and service-oriented Patient Relations Executive to join our team in Dubai.

The successful candidate will play an important role in ensuring an excellent patient experience by assisting patients throughout their journey, addressing inquiries and concerns, coordinating with medical and administrative teams, and maintaining a welcoming and professional environment.

Key Responsibilities

• Welcome patients and visitors in a professional, courteous, and friendly manner.
• Assist patients with inquiries regarding appointments, services, procedures, and general clinic information.
• Coordinate patient appointments and follow-ups with the relevant departments.
• Handle patient concerns, feedback, and complaints professionally and ensure appropriate follow-up.
• Maintain a high standard of patient service and ensure a positive patient experience.
• Communicate effectively with doctors, nurses, reception, and other departments to facilitate patient needs.
• Follow up with patients when required and ensure their concerns are addressed promptly.
• Maintain accurate patient information and documentation while ensuring confidentiality.
• Support patient registration and other front-office activities when required.
• Ensure compliance with the medical centre's policies, procedures, and patient confidentiality requirements.
• Assist in identifying opportunities to improve the overall patient experience.
• Perform other related duties as assigned by management.

Requirements

• Bachelor's degree or diploma in Business Administration, Healthcare Administration, Hospitality, Customer Service, or a related field.
• Previous experience in Patient Relations, Patient Experience, Customer Service, or Front Office within a hospital, medical centre, or clinic is strongly preferred.
• Excellent communication and interpersonal skills.
• Strong customer-service and problem-solving abilities.
• Professional appearance and positive attitude.
• Ability to handle patient concerns and sensitive situations calmly and professionally.
• Good organizational and multitasking skills.
• Proficiency in Microsoft Office and familiarity with hospital/clinic management systems is an advantage.
• Good command of English; Arabic language skills are an advantage.
• Candidates currently based in the UAE are preferred.

What We Are Looking For

We are looking for someone who is compassionate, approachable, and committed to delivering a high standard of patient care and customer service. The ideal candidate should be comfortable interacting with patients from diverse backgrounds and capable of handling challenging situations with professionalism and discretion.

Pay: From AED5,000.00 per month

• Work Location: In person