Patient Relations Coordinator at Mid-Cities Medical

Grand Prairie, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Relations, Oxygen Equipment Delivery, Data Entry, Microsoft Office, High Call Volume, Multitasking, Time Management, Brightree, Apachetta, Medical Chat Software, Troubleshooting, Patient Education, Documentation, Communication, Order Processing, Veterans Affairs

Industry

Medical Equipment Manufacturing

Description

Description Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. Mid-Cities is looking for a self-motivated, energetic, detail oriented and caring individual who will perform oxygen equipment deliveries, provide equipment services, and ensure patients have a solid understanding of equipment operating instructions. The successful candidate will also ensure that patients are comfortable with the safe and effective use of their medical equipment. Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank. Essential Duties and Responsibilities: Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. Processing order entries, up to 100 per day. Coordinate with various branches for remote printing and must be flexible between duties. Troubleshoot equipment as needed for repair or decide if damaged beyond repair. Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies. Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity. Resolve issues with the Veterans Affairs (VA) office. Run and process daily route reports. Cross-trained to function in multiple departments as needed Shift: 10a - 7pm (On site) Education and Skills: High School Diploma or higher education Brightree and Apachetta highly preferred or other windows based EMR software Ideal candidates will have 2years of experience in patient file creation and order production Medical Chat Software experience Advanced data entry skills including: 10-Key, Typing 35 WPM Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) High Call Volume experience Multitasking is essential, you must be able to communicate effectively while document processes. Effectively uses time management skills. Benefits Hours M-F 8a -5 pm. Weekends may be needed in an emergency. 401K Medical, Dental, and Vision Life Insurance and Disability Paid Holidays Paid Time Off Discretionary Employee Bonus Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Requirements Must be legally able to work in the United States. Must be able to understand and speak English fluently. Spanish is a plus. Must be able to work 8a - 5pm Shift 2 years’ experience in a medical office, call center, DME, or hospital required Ability to process written and oral communication from various sources. Must be able to work on the weekends in emergency situations only. Military Retirees/Veterans and/or their Family members encouraged to apply

Responsibilities

The Patient Relations Coordinator will perform oxygen equipment deliveries, provide equipment services, and ensure patients understand how to operate their medical equipment. They will also process high call volumes and document patient records accordingly.