Patient Relations Liaison at UnityPoint Health

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Experience, Family Experience, Rounding, Volunteer Oversight, Feedback Management, Staff Education, Charge Capture Review, Billing Review, Payroll Support, Appointment Coordination, Multicultural Sensitivity, Professionalism, Communication, Planning, Organizing, Technical Aptitude

Industry

Description

Overview As a member of the interdisciplinary team, contributes knowledge and skills to improve the experience of patients and families in CWCH (Center for Women’s and Children’s Health,) by rounding with patients and families, provides oversight to First Impression volunteers, provides follow up to written and verbal feedback from patients and families, and provides education to CWCH staff around patient family experience. In addition, provides oversight to all OB and newborn charge capture. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities CWCH Patient and Family Experience Rounds with patients and families . Reviews Press Ganey survey’s including comments and follow’s up with patients as appropriate. Oversees the First Impression Volunteers in the Center for Women’s and Children’s Health (CWCH.) Primary contact for our antepartum patients, to ensure they have what they need for hospital stay. Coordinates massages and activities for these patients. Serves on the CWCH Patient Family Experience committee. Provides education at the division level around improving and creating an excellent Patient Family Experience. Charge Capture Review Reviews all Birth Care Center billing, which includes outpatient, inpatient and OR charges, to include: Triage, OB, and newborn charges and handles all corrections. Supports system initiatives as they relate to charge capture. Birth Care Center payroll/NICU Follow-up Program Supports payroll in the Birth Care Center, and serves as the information specialist of payroll policies at St. Luke’s. Coordinates the NICU Infant Follow-Up Program, by scheduling and monitoring appointments. Qualifications High School diploma Customer/patient focused Multicultural sensitivity Professionalism Written and verbal communication skills Planning and Organizing Technical aptitude Use of usual and customary equipment used to perform essential functions of the position

Responsibilities

This role involves improving the patient and family experience at the Center for Women’s and Children’s Health (CWCH) through patient rounding, volunteer oversight, and handling feedback. Additionally, the liaison is responsible for reviewing all Birth Care Center billing charges, supporting payroll, and coordinating the NICU Infant Follow-Up Program.