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Patient Relations Liaison at WakeMed Health & Hospitals
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Relations, Complaint Resolution, Grievance Management, Collaboration, Process Improvement, Database Management, Regulatory Compliance, Healthcare Experience, Communication, Problem Solving, Performance Improvement, Customer Service, Independent Work, Team Collaboration, Compassionate Care

Industry

Hospitals and Health Care

Description
Overview The Patient Relations Liaison is responsible for the intake, collaboration, and resolution of patient and family complaints/grievances. Responds to patient and patient family complaints /grievances, resolving patient issues whenever possible, and reporting unresolved issues for investigation and follow-up. Works daily with private, protected information and sensitive situations. Works independently, consistently utilizing existing policies to address complaints and grievances in a manner that maintains organizational compliance with regulatory guidelines. Maintains the patient complaint/grievance database, identifies and recommends trends for process improvement. Works one-on-one with supervisors, managers, directors, providers, etc. to resolve concerns, improve performance and enhance patient experience. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Not Applicable Education Bachelor's Degree Required Experience 5 Years Healthcare Required
Responsibilities
The Patient Relations Liaison is responsible for the intake, collaboration, and resolution of patient and family complaints and grievances. This role involves working independently to address complaints while maintaining compliance with regulatory guidelines.