Job Description

Roles & Responsibilities

• Call Center Operations: Handle incoming patient calls, schedule appointments, address inquiries, and resolve concerns efficiently while maintaining a high standard of care.
• Patient Relations: Serve as a compassionate point of contact, ensuring every patient enjoys a seamless, supportive journey from initial inquiry to follow-up care.
• Social Media Communication: Monitor and professionally respond to patient queries, comments, and direct messages across our social media channels (Instagram, Facebook, Google Reviews, etc.)
• Cross-Team Coordination: Collaborate with medical, administrative, and operations teams to ensure accurate communication and swift conflict resolution.

Desired Candidate Profile

Experience: Minimum 2 years of experience in a call center or patient relations role specifically within the UAE healthcare sector.

Language Skills: Excellent, fluent command of English (spoken and written). Strong business writing skills are essential for managing social media responses. Arabic fluency is a strong plus.

Social Media Savvy: Hands-on experience managing and drafting tone-appropriate, compliant responses on social media platforms.

Technical Proficiency: Comfortable navigating healthcare CRM systems, patient management software, and multiline phone systems.

Soft Skills: Outstanding active listening skills, high emotional intelligence, problem-solving agility, and a calm demeanor under pressure.