Patient Relations Officer at Al Moosa Career Portal

Al Ahsa Governorate, Eastern Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Problem Solving, Interpersonal Skills, Verbal Communication, Written Communication, Arabic Language, English Language, Computer Skills, Patient Coordination, Program Planning, Time Management

Industry

Hospitals and Health Care

Description

Duties and Responsibilities: * Provide personalized coordinated care, and support for patients and families. * Treat people with dignity, compassion, and respect. * Responds to patient inquiries regarding physicians and services and resolve questions/concerns * Ensure coordination of communication between patients and families and medical staff * Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly * Communicate with patients requested to be contacted through Press Ganey. * Follow –up calls for patients After Hospital discharge. * Assist patients with problems associated with hospital registration and admission. * Ensure that all concerns and complaints are directed to the concerned personnel with a hospital * Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability * Provide feedback to patients and families regarding their concerns and complaints QUALIFICATIONS: * * Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills * Arabic is essential * Preferable with English PROFESSIONAL EXPERIENCE: * * At least 2 years’ experience as Patients ‘relation officer in a hospital * Ability to work independently and facilitate teamwork within the Department and with others in the hospital. SPECIALIZED SKILLS : * * Excellent verbal and written communication skills. * Excellent computer skills with desire to increase efficiency by using all available technology. COMPETENCE: * Ability to priorities and plan effectively REQUIRED ATTITUDE TO PERFORM THE JOB: * * Proper, effective and compassionate communication. * Must be able to respect a patient's right to privacy, which affirms that person's worth and dignity, shows respect for that person, and builds trust with them

Responsibilities

The Patient Relations Officer provides personalized coordinated care and support for patients and their families while resolving complaints and inquiries. They act as a primary communication link between medical staff and patients to ensure high levels of satisfaction and dignity.