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Patient Relations Representative, Duluth at Northside Hospital Inc.
Duluth, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Complaint Resolution, Patient Advocacy, Public Relations, Customer Service, Conflict Resolution, Typing, Emotional Support, Process Improvement

Industry

Hospitals and Health Care

Description
Overview Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. Qualifications REQUIRED High School diploma or equivalent education (GED) or post-secondary education Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting Ability to type a minimum of 30 words per minute Work Hours (EX:7AM-7PM): 8:00AM - 4:30PM Weekend Requirements: Yes On-Call Requirements: No
Responsibilities
Processes patient and visitor complaints while serving as the initial representative during the grievance process. Provides direct intervention in conflicts and recommends process improvements to increase patient satisfaction.