Job Title: Patient Relationship Executive (Healthcare or Medical Services only)
Industry: Healthcare / Medical Services
Salary - 3000 - 4500 AED

JOB SUMMARY:

We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.

• Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.
• Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
• Educate patients about available treatments, diagnostic services, specialties, and other offerings.
• Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.
• Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.
• Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.
• Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.
• Assist with basic administrative tasks related to patient handling, call logs, and documentation.