Patient Representative Coordinator at Innovista Medical Center Texas LLC

Richardson, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Interaction, Customer Service, Communication Skills, Appointment Scheduling, Registration Process, Documentation, Record Keeping, HIPAA Compliance, Insurance Queries, Billing Assistance, Call Management, Medical Terminology, Epic EMR, Bilingual (Spanish), Team Collaboration

Industry

Hospitals and Health Care

Description

Description Position Overview: We are actively seeking a skilled and compassionate Patient Representative Coordinator (TX) to join our dynamic healthcare team based in Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients. Responsibilities: 1. Patient Interaction: Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s) Answer and manage inbound calls with professionalism, empathy, and a patient-centric approach. Provide accurate and timely information regarding medical services, appointments, and general inquiries. Demonstrate patience and understanding when addressing patient concerns or inquiries. Assist with daily patient flow in areas as needed 2. Appointment Scheduling: Efficiently schedule and confirm patient appointments using the designated scheduling system. Collaborate with various departments to coordinate and optimize appointment availability. Oversee and complete patient registration process as needed. Confirm patient appointments and complete associated patient registration process. 3. Documentation and Record Keeping: Maintain accurate and confidential patient records during and after each interaction. Compile medical record charts, reports and correspondence. Update patient information as needed and ensure compliance with data security and privacy regulations. 4. Insurance and Patient Payment Assistance: Receive payments and post amounts paid to patient accounts. Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries. Collaborate with the billing department to address patient payment concerns. 5. Communication Coordination: Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry. Effectively communicate with nursing staff to relay patient observations and concerns. Escalate patient status as necessary 6. Adherence to Protocols: Adhere to established protocols and guidelines to ensure consistent and high-quality service. Follow safety standards and regulations to ensure a secure and compliant call center environment. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations 7. Team Collaboration Participates in team daily huddle Participates in meetings of staff and department meetings. Shares acquired knowledge and learning. Consistently reports for duty on time. Keeps patient’s information private and limits conversation of a personal nature in patient’s presence. Degree of teamwork and cooperation with personnel from other departments. Requirements Requirements: This is an 100% in office role Proven experience in a call center or customer service role, preferably within a medical or healthcare setting. Strong communication skills with the ability to convey complex medical information clearly and concisely. Familiarity with medical terminology and procedures. Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy. Empathetic and patient-focused approach when dealing with inquiries and concerns. Basic computer skills and proficiency in relevant software applications. Ability to maintain confidentiality and adhere to HIPAA regulations. Experience with Epic electronic medical records system preferred Bilingual (fluency in speaking Spanish) preferred Able to rotate weekends, holidays, shifts and center location according to company needs. Other duties as assigned Benefits: Competitive salary with opportunities for performance-based incentives. Comprehensive healthcare benefits package. Ongoing training and professional development opportunities. Collaborative and supportive team environment within a reputable medical center.

Responsibilities

The coordinator will serve as a frontline representative, greeting patients, managing inbound calls with empathy, and providing accurate information regarding services and appointments. Key duties include efficient appointment scheduling, overseeing patient registration, and maintaining accurate, confidential patient records.