Patient Representative Coordinator Registered Nurse at BHS

New Albany, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Advocacy, Customer Service, Problem Solving, Communication, Nursing Care, Policy Interpretation, Team Collaboration, Patient Experience, Investigation, Written Correspondence, Healthcare Knowledge, Flexibility, Compassion, Education Promotion, Liaison Skills

Industry

Hospitals and Health Care

Description

Summary Job Description: Seeking Patient Representative Coordinator Full-time, 5 days/week, 8-hour days, flexible hours, no weekends/holidays Baptist Health Floyd, Customer Service Relations Southern Indiana/Louisville, Kentucky area Serve as a liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist staff in gaining awareness of patients’ perceptions of the hospital experience. Assist director in investigating patient concerns and communicating follow up to complainant via phone and written correspondence. Position/Opportunity Highlights: Opportunity to work in a Regional, Non-Profit Hospital Opportunity to work with a wide array of patients Opportunity to work for an organization that promotes continued education Comprehensive evidence-based nursing care Qualifications: Bachelor of Science in Nursing Master of Science in Nursing preferred Graduate of approved nursing program Current Indiana RN license Baptist Health Floyd is a Pathway to Excellence® designated organization. We offer competitive salaries and excellent benefits. We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

Responsibilities

Serve as a liaison between patients and hospital staff, assisting patients in understanding hospital policies and resolving concerns. Collaborate with staff to enhance awareness of patient perceptions and investigate patient complaints.