Patient Representative at Coplin Health Systems

Parkersburg, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

15.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception, Records Management, Patient Scheduling, HIPAA Compliance, Payment Collection, Electronic Health Records, Customer Service, Office Administration, Data Entry, Conflict Management, Professional Communication, Basic Mathematics

Industry

Wellness and Fitness Services

Description

Job Title: Patient Representative Department: Administration: Reception Reports To: Site Supervisor Approval Date: 01/01/2019 SUMMARY Provides front office clerical services as a receptionist and records clerk by providing the following services. GENERAL INFORMATION Listed below is an outline of the ESSENTIAL FUNCTIONS of your position. As the Patient Representative you are delegated the authority, responsibility, and accountability to carry out your assigned duties. Every effort has been made to ensure that the essential functions of this position are clearly outlined – however, it should be emphasized that the position may require performing other related duties as long as those duties are compatible with the abilities of the individual assigned to this position in accordance with the Americans with Disabilities Act. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 1. Maintain current information in computer and in chart on each patient seen. 2. Check patients out, collect patient’s fees, enter encounter, and make return appointment per protocols established. 3. Maintain patient confidentiality per HIPPA policy. 4. Complete work and school absence slips as needed per policy. 5. Maintain accurate money exchanges at all times. 6. Record messages in accurate manner on appropriate forms and forward to recipient in a timely manner. 7. Interact with patients, vendors, and business representatives one on one and via telephone in a professional and courteous manner at all times. 8. Write up deposit and deliver to designee daily. 9. Utilize telephone systems/features for effective operations. 10. Call patients to remind them of their appointments per policy. 11. Scan all reports and results in patient charts per protocol established. 12. Caretaker of the following: 13. Answering Machine 14. Money Box 15. Postage Meter 16. Xerox Copier 17. Keep office area neat and organized. 18. Maintain organization of office supply cabinets. 19. Prepare outgoing mail. 20. Conduct self in professional manner and manage conflict quickly and in a direct and respectful manner. 21. Maintain good working relationship with co-workers. 22. Employee will adhere to all parts of CHS compliance program’s mandates, timelines, and activities. 23. Use EHR and maintain knowledge of any changes or upgrades with the lessons on the support site 24. Enter charges and diagnosis into EHR daily. 25. Post patient payments into EHR daily Employee may be required to perform other duties as assigned or when necessary. If such work becomes a permanent and regular part of the job, a revised job description will be presented. SAFETY & HEALTH Employees are expected to follow CHS safety and health policies. SUPERVISORY RESPONSIBILITIES This job has No supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); one to three year’s related experience and/or training or equivalent combination of education and experience. Knowledge of and experience working with computers a must. LANGUAGE SKILLS Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. OTHER SKILLS/REQUIREMENTS Good verbal communication skills and ability to follow written and verbal directions. Maintain effective working relationships with CHS staff. COMPUTER SKILLS Proficient in basic computer programs, electronic health records and practice management programs. PHYSICAL/ENVIRONMENTAL DEMANDS The table below shows how much on-the-job time is spent in the following physical activities: Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Using hands to finger, handle or feel X Reaching with hands and arms X Climbing or Balancing X Stooping, kneeling, crouching, or crawling X Talking or hearing X Tasting or smelling X Driving X Lifting to 25 pounds X This position is described as light physical activity job. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The noise level in the work environment is usually moderate with frequent interruptions. WORK ENVIRONMENT The work environment characteristics described here are representative of those on employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with frequent interruptions. CULTURAL COMPETENCE Employee is required to treat all patients with respect and understanding regardless of their ability to pay and regardless of their national origin. The mission of CHS is to improve the health status of the communities we serve by providing access to patient-centered quality healthcare. Conditions of Employment: 1. Security and Background Requirements: If not previously completed, a background security investigation will be required for all applicants. 2. Department of Homeland Security: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS. 3. Direct Deposit: All employees are required to have bi-weekly payments made by direct deposit to a financial institution of their choosing. 4. All qualification requirements must be met. 5. 90-day probationary period will be required. 6. Drug Screening is required. 7. Recruitment incentives may be authorized. 8. Travel, transportation expenses may be authorized. I HEREBY ACKNOWLEDGE THAT I HAVE READ AND BEEN GIVEN A COPY OF THIS JOB DESCRIPTION AND AGREE TO FOLLOW THE REQUIREMENTS LISTED ABOVE. CHS values integrity, compassion, and respect. Through the dedicated effort of every team member, we will deliver the highest quality of service to our patients, their families, and our communities ______________________________________ ________________________ Employee Date

Responsibilities

Provides front office clerical services including patient check-in/out, fee collection, and appointment scheduling. Maintains accurate patient records and ensures confidentiality in compliance with HIPAA policies.