Company Overview
Since 1938, South Jersey Radiology Associates (SJRA) has been the region’s premier, physician led medical imaging provider in South Jersey. Our highly-experienced team of 58 board-certified, subspecialized radiologists - including body imagers, interventional radiologists, musculoskeletal imagers, nuclear medicine radiologists, and women’s imagers - interpret all radiology studies, from standard X-rays to the most complex procedures, across 16 clinical locations. SJRA is recognized as the region’s first Diagnostic Imaging Center of Excellence and Comprehensive Breast Imaging Center by the American College of Radiology.
Job Description

JOB SUMMARY:

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise non-exempt staff
• Ability to lead in a manner consistent with USRS’ and the Departments values
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to remain calm in difficult situations

EDUCATION AND EXPERIENCE:

• Leadership experience is a healthcare environment
• Experience working with front office, insurance verification highly preferred
• High School Diploma or equivalent required.
• At least 2 - 3 years office experience in a healthcare setting required

PHYSICAL REQUIREMENTS:

• Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
• Requires computer related activities for extended periods of time
• Requires the ability to see, hear, speak, write and key
  Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. At any time and without advance notice, management may assign new duties, reassign existing duties, or eliminate duties.

Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below)

• Career Growth: We support and encourage all employees to advance their careers through internal promotion in the organization. We offer the Technologist Advancement Academy (TAA), a cross training program is designed to help our employees to pursue registry in other modalities (MRI, CT, Mammography). It allows you to advance your career during working hours while still being paid. Our program includes a dedicated trainer and online training through simulations.
• Medical Insurance: We partner with a leading healthcare provider to offer three competitive medical plans for employees to select from based on their individual healthcare needs.
• Dental Insurance: South Jersey Radiology has worked with a leading healthcare provider to design a dental plan that is a step above most in the market today, offering the largest network of providers in the country and orthodontia coverage with no age limit!
• Vision Insurance: We are proud to offer competitive and affordable vision coverage to our team.
• Life Insurance: We provide life insurance coverage at no cost to the employee and offer additional voluntary coverage.
• Paid Time Off: We offer 18 days and holidays when you start with South Jersey Radiology. More time off is earned as you stay with the team!
• 401(K): SJRA is proud to offer a 401(k) plan with Safe Harbor and Profit Sharing contributions.
• Teladoc: Affordable convenient option for treating all your medical conditions, it allows you to talk to a doctor anytime anywhere by phone or video consult.
• Employee and family discount: Several radiology studies (scans) are fully covered for employees and eligible household members simply be being part of the SJRA family.
• Short & Long Term Disability: For those unexpected life events we offer voluntary short and long term disability insurance through The Hartford. Maternity leave is covered by short term disability.

About US Radiology Specialists (USRS)
US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 3,100 team members and 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. South Jersey Radiology Associates (SJRA) established a partnership with US Radiology in 2022 to innovate patient care, accessing their best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.
South Jersey Radiology Associates (SJRA) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation or any other unlawful factor

(60%) Patient Care

• Creates a positive patient and customer experience by representing the US Radiology Way
• Greets patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Participates in TOS collection of patient financial responsibility and works with Center Manager and the rest of the front office team to reach monthly TOS goals
• Schedules and confirms for walk-in diagnostic exams and procedures
• Confirms all tests have required orders
• Communicates to patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues, and effectively resolves escalating situations
• Acts as primary point of escalation for all front-end challenges and escalates particularly complex issues to Center Manager
• Provides input and support for new initiatives and process implementation
• Acts as on-site leadership in absence of center manager, helping to manage center activities

(35%) Staff Management

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams’ performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage

(5%) Completes other tasks and projects as assigned