Patient Resolution Specialist at MOUNTAIN LAND REHABILITATION LLC

Cottonwood Heights, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

22.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Resolution, Revenue Cycle Support, Balance Management, Financial Options, Professional Communication, Documentation Accuracy, Policy Alignment, Payment Plan Setup, Discrepancy Investigation, Escalation Resolution, Confidentiality Maintenance, Regulatory Compliance, Customer Service, Internal Collaboration

Industry

Physical;Occupational and Speech Therapists

Description

Description Location: 1952 Fort Union Blvd, Cottonwood Heights, UT 84121 Schedule: Mon - Fri 9am - 5pm Pay Range: $19 - $22/hr Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks The Position: We are seeking a patient-focused Patient Resolution Specialist to support the Revenue Cycle team by managing outstanding patient balances and facilitating resolution through accurate research, policy-aligned financial options, and professional communication. This role ensures timely documentation, appropriate escalation, and effective collaboration with internal stakeholders while maintaining confidentiality and compliance standards. What You’ll Do: Review patient accounts to verify balance accuracy and completeness before follow-up actions Respond promptly and professionally to patient inquiries and concerns, clearly explaining billing outcomes Manage statement cycles and set up payment plans according to company-defined schedules and rules Track and support timely processing of adjustments and refunds with accurate documentation Coordinate with RCM and clinic teams to investigate discrepancies and resolve escalated accounts What We’re Looking For: Strong customer service skills with clear, respectful verbal and written communication High attention to detail and documentation accuracy Knowledge of patient billing workflows and payment plan setup Basic understanding of insurance claim processing (deductibles, coinsurance, copays) Ability to collaborate with internal teams to resolve discrepancies and escalations Why Join Us: This role offers the opportunity to help patients resolve account balances through patient-centered service while contributing to timely, accurate account resolution and reduced aged A/R. You’ll work closely with RCM and clinic teams in a role focused on accuracy, documentation, responsiveness, and professionalism. Requirements Must be able to pass Federal and State Exclusions Screening Must be cleared on State and Federal Exclusion Lists, and not on NPDB lists with negative notes Maintain confidentiality of patient records and billing details Ensure compliance with regulatory standards and internal protocols Preferred: Experience in healthcare billing or revenue cycle roles Preferred: Familiarity with medical records billing and refund processing

Responsibilities

The specialist will manage outstanding patient balances by researching account accuracy, facilitating resolution through policy-aligned financial options, and maintaining professional communication. This role also involves tracking statement cycles, setting up payment plans, and coordinating with internal teams to resolve discrepancies and process adjustments or refunds.