Patient Scheduler / Front Desk at Flourish Research

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

33.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Front Desk Operations, EMR Proficiency, Medical Documentation, Customer Service, Microsoft Office 365, HIPAA Compliance, GCP Compliance, IRB Compliance, Data Entry, Clinic Flow Management, Interpersonal Communication, Multitasking, Administrative Support, Inventory Management, Patient Intake

Industry

Biotechnology Research

Description

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We strive to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives. We are actively hiring a Patient Care & Front Desk Coordinator at our Valkyrie, Century City site location. The Patient Care & Front Desk Coordinator is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. This individual is responsible for creating a welcoming, positive, and supportive environment for patients and study participants. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research. Shift: Monday-Friday, 8:30 AM - 5 PM (occasional weekends) Location: 2080 Century Pk E, Suite 803, Los Angeles, CA 90067 Compensation: $25/hr - $33/hr, depending on experience Responsibilities Support site leadership and members of the research team by working on various projects as requested and assigned Manage front desk operations, including greeting, check-in, and coordination of patients, study participants, and visitors Answer phones and manage clinic appointment scheduling, including routing calls and handling high-volume communication with patients, staff, and vendors Coordinate, schedule, and follow up on patient appointments while monitoring provider schedules and clinic calendars Prepare, maintain, and verify patient charts, registration, and documentation for accuracy and completeness Guide patients through intake processes, ensuring all required documentation is collected and complete Serve as a liaison between patients, physicians, study coordinators, and internal teams to ensure seamless communication Assist with clinic flow to support timely patient throughput and resolve scheduling or operational issues Perform documentation and data entry within EMR and internal systems Ensure exam rooms are ready, stocked, and organized throughout the day Request and manage medical records and related documentation Communicate effectively with internal teams, imaging centers, billing, administration, and external partners Support monitor visit logistics, including scheduling, check-ins, and room assignments Order, track, and manage site supplies, snacks, and general inventory Sort and distribute mail, manage faxes, and maintain organized clinical and regulatory files Manage invoices, receipts, and patient reimbursements Schedule maintenance and assist with basic procurement needs Assist in event planning and coordination Perform occasional local pickups or deliveries as needed Ensure compliance with HIPAA, GCP, IRB, and company policies and procedures Maintain patient confidentiality and uphold professionalism in all interactions Assist with training new staff as needed Other clerical and administrative duties as assigned Minimum education requirement of a High School Diploma or an Associate's Degree 1–3+ years of administrative support experience, preferably in a medical or clinical setting Medical office administrative experience is preferred Medical assisting experience is a plus Experience in a high-volume, patient-facing healthcare environment strongly preferred Ability to manage high-volume calls, scheduling, and follow-up communications Strong attention to detail with the ability to maintain accurate records and documentation Excellent interpersonal, customer service, and communication skills (written and oral) Ability to collaborate with internal teams and external stakeholders Demonstrates professionalism, integrity, and accountability Strong decision-making skills and ability to handle sensitive situations with discretion Ability to prioritize, multitask, and adapt in a fast-paced, changing environment Proficiency with Microsoft Office (Office365) and general computer systems Ability to work both independently and as part of a team Maintains confidentiality and aligns with company policies and core values Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 8 paid holidays and 2 floating holidays. etter prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

Responsibilities

Manage front desk operations, including patient check-ins, high-volume call routing, and appointment scheduling. Coordinate patient charts and documentation while serving as a liaison between patients, physicians, and internal research teams.