Patient Scheduling Coordinator Phys Clinics at St Johns Senior Servi

Jackson, Wyoming, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

26.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, Insurance Billing, Cashiering, Attention to Detail, Time Management, Organizing, Phone Etiquette

Industry

Hospitals and Health Care

Description

Job Details Job Location: Jackson, WY 83001 Position Type: Full Time Salary Range: $22.24 - $26.00 Hourly Job Shift: Day Job Category: Non-Clinical JOB SUMMARY Responsible for all functions related to admissions of clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Services for Patient Registration. Responsible for providing customer focused, efficient and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks, and charge cards. Responsible for collection of cash at time of service when warranted. Adheres to and practices St. John's Health Corporate Compliance Program and participates in Performance Improvement activities. ESSENTIAL FUNCTIONS Registration · Completes all registration forms completely and accurately, including signatures, insurance information and proper billing information. Consistently responds to patient, public and employee requests (direction, hospital activities, etc.) in a polite, positive, friendly and professional manner. · Ensures patient information is entered into the systems accurately and timely. Capable of fielding multiple phone calls using proper phone etiquette and maintains patient confidentiality. Patient Payments · Acquires appropriate documents and information from the patient at time of service. Obtains payments and accurately records payment in a timely manner. Calculates and collects deductibles, co-pays, and co-insurance payments at time of service. · Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting information, verifies and prepares deposits for patient accounting. Customer Service · Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and account balance inquiries, accepting and receipting payments. Refers patients to the appropriate person if needed. Other Duties · Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned. JOB REQUIREMENTS Minimum Education Required: NA Minimum Work Experience Required: Computer experience necessary. Ability to problem solve difficult and stressful situations. Experience with insurance billing and/or medical admitting/cashiering. Able to adjust to different schedules and different clinics. Excellent communication, interpersonal, phone and customer service skills required. Preferred: Medical or general office experience preferred. FUNCTIONAL DEMANDS Working Conditions Clinic office setting. Frequent interruptions and stressful situations. Must be on-site at the St. John's Health Campus or other facilities to fulfill the responsibilities of this role. Physical Requirements 90% of shift sitting at a computer. 75-90% of shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend, and reach. Ability to lift 20 pounds. Direct Reports: None Reports to: Clinic Operations Manager - Specialty Care Internal & External Contacts Patients and family members, visitors, vendors, staff members and general public. LEADERSHIP CAPABILITIES Attention to Detail • Completes tasks in a way that ensures there are no errors • Methodically and patiently reviews work to identify any mistakes or discrepancies • Creates and stores documentation in a way that is thorough and easy to access Composure • Avoids becoming defensive or irritated when times are tough • Maintains balance when the unexpected happens Interpersonal Skills • Relates well to all kinds of people, up, down and sideways, inside and outside the organization • Builds appropriate rapport • Uses diplomacy and tact Organizing • Can coordinate multiple activities and resources at once to accomplish a goal • Arranges information and files in a useful manner Time Management • Uses his/her time effectively and efficiently • Concentrates his/her efforts on the more important priorities • Gets more done in less time than others Qualifications

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Responsibilities

The Patient Scheduling Coordinator is responsible for all functions related to admissions of clinic patients, including financial counseling and cashier functions. They ensure accurate patient registration and handle payments while providing excellent customer service.