Patient Scheduling Coordinator at UnityPoint Health

Moline, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

25.6

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Prior Authorization, EMR Management, HIPAA Compliance, Customer Service, Medical Front Office, Patient Coordination, Record Auditing, Process Improvement

Industry

Description

Overview Shift: Monday–Friday, 8:00 AM – 4:30 PM Join our team at the Robert Young Center as a Patient Scheduling Coordinator! This role manages complex patient scheduling, including multi-service appointments, diagnostic tests, and procedures, while ensuring timely access and regulatory compliance. Responsibilities include verifying insurance, obtaining prior authorizations, and maintaining accurate patient information in the EMR. The Patient Scheduling Coordinator also collaborates with clinic staff, supports junior team members, and helps improve scheduling processes. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Manages complex patient scheduling and rescheduling across multiple providers, including appointments, procedures, diagnostic tests, surgeries, and hospital admissions, ensuring compliance with protocols and regulations. Greets and checks in patients, assists with forms, and prioritizes scheduling needs to support timely access to care. Coordinates multi-service appointments and phone communications to optimize patient access and scheduling efficiency. Confirms insurance coverage, secures prior authorizations, and ensures patients are informed of financial and procedural requirements. Updates and maintains accurate patient information in the EMR, including demographics, insurance, and scheduling data while ensuring compliance with HIPAA and organizational standards. Supports clinic operations through record audits, process improvement initiatives, and mentorship of junior staff to enhance scheduling workflows and patient experience. Qualifications Education: High School Diploma or equivalent required. Associate’s degree in Business Administration, Healthcare, or other related field preferred. Experience: Three (3) years of customer service OR healthcare related experience required. Three (3) years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred. *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

Responsibilities

Manages complex patient scheduling for multiple providers, including diagnostic tests, procedures, and hospital admissions. Responsible for insurance verification, obtaining prior authorizations, and maintaining accurate patient data in the EMR.