QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Associate’s degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.
• Minimum of two years general office experience, with one (1) of those years having been in data entry or word processing functions.
• Previous Home Health experience preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include, but are not limited to, the following. Other duties may be assigned as necessary.

• Works within the HCHB workflow structure as directed
• Compile the daily schedules of clinical staff.
• With the direction of the, Assistant Clinical Manager assigns POD clinicians to patients.
• Assists POD personnel in care coordination of patient/client services. Serves as a liaison between the field staff, patients/clients and POD personnel.
• Communicates with CFSS when order approval is holding scheduling
• Completes all tasks/workflow on a daily basis, communicates with ACM regarding any workflow unable to be processed prior to end of shift.
• Process appropriately all visits that have been sent back from clinicians.
• Weekend rotation as needed
• Other duties as requested by Management.