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Patient Scheduling Representative- FT - (Maine) at Maine Optometry

Gorham, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Detail-Oriented, Communication, HIPAA Compliance, Organizational Skills

Industry

Hospitals and Health Care

Description

Patient Scheduling Representative- Full Time On-site or Hybrid position. Monday - Friday Must attend training On-Site in Gorham, ME Summary / Objective The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training. Essential Functions – Patient Scheduling Representative * Position is responsible for performing appointment scheduling for a high volume multi-physician practice. * Scheduler will cancel patient appointments and will re-schedule as required. * Provides accurate instructions to prepare patients for the examination or procedure. * Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location. * Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines. * Maintains regular in-person attendance * All other duties as assigned * 40 hours per week * The training period (approximately 4-6 weeks) will be held in person at our Gorham office. Qualifications * High school graduate or GED required * Strong verbal and written communication skills * Experience in customer service preferred

Responsibilities

The Scheduling Representative is responsible for efficiently scheduling patients for exams and services across various practice locations. This includes managing appointment cancellations and rescheduling, providing patient instructions, and maintaining the practice schedule.