PATIENT SERVICE ASSOCIATE

We are looking for enthusiastic and service-oriented individuals to join us as Patient Service Associates . You will be the first point of contact for patients and their families, ensuring a warm, professional, and efficient experience.

Key Responsibilities (depending on department assigned)

• Handle patient registration, admission, discharge, and transfer processes.
• Schedule and manage patient appointments.
• Provide financial counselling and assist patients/next-of-kin with enquiries.
• Support daily ward/clinic operations and ensure service readiness.
• Assist doctors and nurses with chaperone duties and consultation documents.
• Maintain proper patient records and ensure data confidentiality.
• Provide administrative support for departmental operations and events.
• Ensure smooth patient journey and deliver excellent customer service.

REQUIREMENTS

• Minimum GCE “O” Levels or equivalent.
• Proficient in Microsoft Office; SAP experience is an advantage.
• Good communication and interpersonal skills; able to multitask in a fast-paced environment.
• Team player with a service-oriented mindset.
• Prior experience in healthcare, hospitality, or service industry will be an advantage.Comfortable working in different clinics/hospital settings as required.

• Handle patient registration, admission, discharge, and transfer processes.
• Schedule and manage patient appointments.
• Provide financial counselling and assist patients/next-of-kin with enquiries.
• Support daily ward/clinic operations and ensure service readiness.
• Assist doctors and nurses with chaperone duties and consultation documents.
• Maintain proper patient records and ensure data confidentiality.
• Provide administrative support for departmental operations and events.
• Ensure smooth patient journey and deliver excellent customer service