JOB SUMMARY

We are seeking a dedicated and detail-oriented Service Associate to join our team. The ideal candidate will play a crucial role in providing exceptional customer service and administrative support within our dental or medical office environment. This position requires strong communication skills, proficiency in various software systems, and a solid understanding of medical terminology. The Service Associate will be responsible for managing front desk operations, assisting patients, and ensuring the smooth flow of office activities.

QUALIFICATIONS

• Previous experience in a dental or medical office setting is preferred.
• Familiarity with medical terminology is essential for effective communication with patients and staff.
• Proficiency in using electronic medical records (EMR) systems; experience with Epic or Dentrix is highly desirable.
• Strong administrative skills with experience in front desk operations and managing office tasks.
• Ability to handle multi-line phone systems efficiently while providing excellent customer service.
• Excellent organizational skills with attention to detail to maintain accurate patient records.
• Strong interpersonal skills to effectively interact with patients, families, and team members in a professional manner.
  Job Types: Full-time, Permanent
  Pay: $28.00 per hour
  Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In perso

• Greet and assist patients as they arrive at the office, ensuring a welcoming atmosphere.
• Manage multi-line phone systems to handle incoming calls, schedule appointments, and address patient inquiries.
• Maintain accurate patient records using electronic medical records (EMR) systems such as Epic and Dentrix.
• Verify patient information and insurance details to ensure proper billing processes.
• Assist with administrative tasks including filing, data entry, and maintaining office supplies.
• Collaborate with dental or medical staff to ensure efficient patient flow and high-quality service delivery.
• Provide support in managing appointment schedules and follow-up communications with patients.