Patient Service Clerk, Neurodevelopmental Health- Temporary Full Time (1.0) at Children's Hospital of Eastern Ontario

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

31.04

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception, Database Management, Correspondence Drafting, Statistical Compilation, Intake Procedures, Patient Registration, Inquiry Handling, Scheduling, Inventory Management, Occupational Health and Safety, Bilingual Communication, Computer Software Proficiency, Adaptability, Customer Service, Criminal Record Check

Industry

Hospitals and Health Care

Description

Compensation Pay Range: $25.26-$31.04 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY The Patient Service Clerk provides administrative and clerical support including reception, maintaining databases (e.g. staff and assessment information), drafting routine correspondence, compiling statistics and handling key intake procedures for receiving families into Neurodevelopmental Health. The Patient Service Clerk will support Neurodevelopmental Health's Ottawa West location however some travel to the Ottawa East may be required. RESPONSIBILITIES Greet employees and visitors to the department. Receive and process all referrals from families, physicians, community agencies, hospitals Process all completed assessment reports Registers new patients in the hospital medical records system (CADENCE & EPIC) and order medical charts as needed. Handle inquiries from the public i.e. program mandate, referral procedures, waiting lists etc. Contact families to schedule various assessment meetings Notify families of scheduling changes, upon request. Oversee bookings for assessment and therapy rooms to ensure efficiency Collect statistics as required. Coordinate storage of files with external provider (boxes, records) Distribute materials, information, notices etc. to current and waiting list families Maintains inventory of stationary supplies and initiates orders as required Establish inventory of all equipment, supplies, furniture and maintain on a regular basis Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety. Perform other duties as required by the Director or his/her delegate. QUALIFICATIONS Secondary School Graduation Diploma (Essential) Approximately 6 months of related experience (Essential) Knowledge of computer software (Epic, Sunrise, Outlook) (Essential) Experience working in a clinical environment live on Epic Ambulatory (Preferred) Experience in patient registration using Cadence (Epic) (Preferred) Experience in creating, editing, scanning and scheduling referrals (Preferred) Experience in managing order workqueues (Preferred) Experience in patient check outs including follow ups and recall management (Preferred) Experience using inbasket communication in Epic (Preferred) Ability to ensure timely completion of tasks by adjusting priorities as required (Essential) Ability to adapt to changes to meet organizational requirements (Essential) Communicate effectively and concisely, both orally and in writing (Essential) Deal effectively with internal and external customers (Essential) Criminal Record Check (Essential) Bilingualism (English/French) (Essential) * Please note you will be represented by the Laborers International Union of North America (LiUNA). Timeline may be extended or shortened based on operational needs. Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code. Si vous êtes actuellement un employé du CHEO ayant accès à Workday, veuillez postuler à cette offre via l'application Workday en tant que candidat interne. Pour postuler avec succès à ce poste, veuillez soumettre votre candidature avant 23 h 59 la veille de la date de clôture annoncée dans l'affichage pour vous assurer que votre candidature est reçue. RÉSUMÉ DES FONCTIONS Le ou la commis fournit un soutien au bureau et à l’administration, ce qui comprend la réception, la tenue à jour de bases de données (par ex. l’information sur le personnel et sur les évaluations), la rédaction d’ébauches de lettres ainsi que la compilation de données statistiques et la manutention des procédures principales d’admission des familles au Santé neurodéveloppementale. Le greffier desservant les patients soutiendra l'emplacement de la santé neurodéveloppementale l'Ouest d'Ottawa, cependant certains déplacements vers l'Est d'Ottawa peuvent être nécessaires. RESPONSABILITÉS Recevoir les employés et les visiteurs qui arrivent dans le Service. Recevoir et traiter tous les documents d’envoi produits par les familles, les médecins, les organismes communautaires et les hôpitaux. Traiter tous les rapports d’évaluation terminés. Inscrire les nouveaux patients dans le système de dossiers médicaux de l’Hôpital (CADENCE & EPIC) et d’autres dossiers médicaux selon les besoins. Traiter les demandes de renseignements du public sur le mandat du Programme, sur les procédures d’envoi, sur les listes d’attente, etc. Communiquer avec les familles pour fixer des rendez‑vous pour diverses évaluations. Aviser les familles de changements apportés à leurs rendez‑vous lorsque nécessaire. Surveiller la réservation des salles d’évaluation et de thérapie pour en garantir l’efficacité. . Coordonner l’entreposage des dossiers avec un fournisseur de l’extérieur (boîtes, dossiers). Distribuer des documents, de l’information, des avis, etc. aux familles inscrites au Programme et à celles de la liste d’attente. Commander des fournitures et du matériel pour le fonctionnement quotidien du Service. Effectuer l’inventaire de tout l’équipement et des fournitures et le tenir à jour régulièrement. Accomplir le travail conformément à la Loi sur la santé et la sécurité au travail et à son Règlement ainsi qu’à toutes les politiques et procédures du CHEO et de ses services en matière de santé et de sécurité au travail. Accomplir d’autres tâches que lui affectera la directrice ou la personne qu’elle aura déléguée. QUALIFICATIONS Diplôme d’études secondaires (Essentiel) Environ 6 mois d’expérience dans un environnement connexe (Essentiel) Expérience de travail dans un milieu clinique qui utilise Epic Ambulatory (Préférable) Compétences en informatique (Epic, Sunrise, Outlook) (Essentiel) Expérience de l’inscription des patients en utilisant Cadence (Epic) (Préférable) Expérience de la création, la modification, le scanning et l’établissement des horaires des patients référés (Préférable) Expérience de la gestion des ordres de priorité de commandes (Préférable) Expérience de la gestion des congés des patients y compris les suivis et la gestion des rappels (Préférable) Expérience de l’utilisation de la boite d’arrivée du courrier dans Epic (Préférable) Capacité d’assurer l’exécution rapide de tâches en modifiant ses priorités comme exigées (Essentiel) Capacité de s’adapter aux changements afin de satisfaire les besoins de l’organisme (Essentiel) Communiquer d’une manière efficace et concise, autant verbalement que par écrit (Essentiel) Traiter efficacement avec les clients de l’interne et de l’extérieur. (Essentiel) Vérification du casier judiciaire (Essentiel) Bilinguisme (français et anglais) (Essentiel) * Veuillez noter vous serez représenté par le syndicat La Fédération Ontarienne Des Travailleurs De La Santé, LIUNA Local 3000. Le poste peut être prolongé ou raccourci en fonction des besoins opérationnels. À partir du 29 mars 2021, CHEO mènera un processus de présélection et d'évaluation plus complet. Ce processus peut comprendre des tests plus variés et multidimensionnels tels qu'un test écrit, un examen pratique ou une autre évaluation. Tous les candidats qui satisfont aux qualifications essentielles et préférées peuvent être testés. La validation du bilinguisme (français-anglais) se fera au moyen d’une évaluation des compétences linguistiques menée par un fournisseur externe. Les candidats devront satisfaire au profil linguistique minimum de leur poste avant la date d’embauche. Si vous avez besoin de mesures d’adaptation pendant une phase du processus de recrutement, veuillez communiquer avec les Ressources humaines à TalentAcquisition@cheo.on.ca. Tous les renseignements reçus concernant les mesures d’adaptation resteront confidentiels et seront traités conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario. CHEO s’engage à offrir un environnement sécuritaire au personnel, aux patients et aux visiteurs. Conformément à cet engagement, tous les candidats doivent être entièrement vaccinés contre la COVID-19 pour être considérés comme des candidats pour tout emploi de personnel ou de bénévole. Les candidats sont également fortement encouragés à recevoir leurs doses de rappel contre la COVID-19 lorsqu’ils sont admissibles pour éviter la propagation de COVID-19. Lors de l’embauche, la présentation de documents gouvernementaux confirmant la vaccination complète doit être fournie, ou la présentation de documents justificatifs d’une contre-indication médicale valide ou d’une autre considération raisonnable en vertu du Code des droits de la personne de l’Ontario. Please note you will be represented by the Laborers International Union of North America , (LiUNA). Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted. CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care — where, when and how it’s needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement

Responsibilities

The Patient Service Clerk provides administrative and clerical support including reception, maintaining databases, and handling key intake procedures for receiving families into Neurodevelopmental Health. Responsibilities also include processing referrals, scheduling assessments, and managing inquiries from the public.