Patient Service Coordinator Lead at Aligned Orthopedic Partners

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

20.6

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Multi-tasking, Stress Management, Practice Management Systems, Electronic Health Record Systems, Keyboard Proficiency, Medical Terminology, Medical Billing Process, Record Keeping, Prioritization, Staff Supervision, Policy Development, Patient Complaint Handling, Schedule Creation, Cross Training

Industry

Hospitals and Health Care

Description

Description Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Patient Service Coordinator Lead. GENERAL SUMMARY: The Patient Service Coordinator Lead works closely with a management team consisting of the Practice Administrator primarily and Clinical Manger as needed. She/he maintains the computerized office visit schedule, assists with the development and documentation of all front desk policies and procedures, and provides support at the front desk on a daily basis. MINIMUM EDUCATION, EXPERIENCE AND SKILLS REQUIRED: High School or College Graduate. Demonstrates effective leadership skills, excellent written and verbal communication skills. Able to multi-task and capable of remaining calm in stressful situations. Able to use the Practice Management and Electronic Health Record systems. Demonstrates keyboard proficiency. Knowledge of medical terminology and the medical billing process. GENERAL SUMMARY: In addition to the essential functions for each position it is expected all staff shall: Maintain neat, legible and organized records Maintain a neat, clean and organized work area Attend staff meetings as required Be responsible for knowledge of and adherence to changes in policies, procedures and protocols Effectively prioritize assigned workloads and complete work assignments within acceptable time limits; seek appropriate assistance from designated supervisors when deemed necessary Establish and maintain cooperative relationships with patients, clients, physicians, and vendors Interact with fellow employees in a way that promotes a harmonious and cooperative working environment ensuring the staff remains on task with minimal extraneous conversation Arrive at work on time, begin work promptly and be available until the end of his/her assigned shift; manage break and lunch times appropriately; work overtime only as approved; schedule all paid time off with supervisors Return from all breaks within expected time frames Comply with all policies and procedures in support of quality improvement initiatives, compliance activities, privacy regulations and pertinent federal, state and local regulations Adhere to the Practice’s personal appearance policy and maintain a professional decorum Cross train with other employees supporting the team environment and maintaining coverage of vital functions in other employee absences or when they are on breaks Prepares any cashflow from both offices weekly and submit to Practice Administrator ESSENTIAL FUNCTIONS: Provides supervision to 4 staff at the check-in desk. Trains and coaches' staff to ensure adherence to all established practice policies and in compliance with local, state and federal regulations Develops and implements patient services and medical records policies and procedures Maintains accurate and complete patient census Ensures that chart prep is performed accurately on a daily basis Handles patient complaints pertaining to the department Ensures faxes (EHR faxes) are regularly checked by assigned staff on a daily basis and that incoming documents are forwarded promptly, and the machines are kept filled with paper Assists staff as needed to maintain a calm and orderly environment; solicits help from Practice Administrator as needed Assist with Scanning PT Scripts and Images into patients EMR. Creates and sends out weekly schedules for Front Desk Coverage for both SGO Offices. Communicates with the Billing Department for any Billing issues/concerns ie. Insurance, WC, MVA, OTHER JOB DUTIES: Completes other duties as assigned WORKING CONDITIONS: Medical office setting. Frequent use of telephone, exposure to computer CRT screens and usage of computer keyboards. Sits, stands, bends, lifts up to 35 pounds without assistance and moves intermittently during working hours. Subject to frequent interruptions. Limited patient contact but may be exposed to some patient illnesses. No risk of exposure to body fluids. SUPERVISED BY: Practice Administrator This job description is intended for use in identifying the occupation and is not intended to be used as a work schedule. I have read and accept the above description of the duties and responsibilities. I further understand that the duties and responsibilities may be augmented from time to time based on the practice's needs and requirements. What we offer: We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development. Equal Opportunity Employer Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Responsibilities

This role involves supervising four front desk staff members, training them on policies and regulations, and developing/implementing patient services and medical records procedures. The Lead also maintains accurate patient census, ensures chart preparation, handles patient complaints, and manages communication regarding billing issues.