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Patient Service Coordinator-PRN at University Clinical Health
Memphis, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Scheduling, Call Center Operations, Medical Terminology, Electronic Health Records (EHR), Telephone Etiquette, Communication Skills, Medical Insurance Knowledge, Patient Registration

Industry

Hospitals and Health Care

Description
Description JOB TYPE: PRN Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. Position Summary: he Medical Office Assistant - Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from patients to register and schedule patients for appointments at the Family Medicine Clinic. Key Result Areas (KRAs) Answer incoming calls from patients. Assists with scheduling patients Serves as a resource and provides direction to patients Completing call notes and call reports as necessary and updating them in the EHR. Adheres to the policies and procedures of University Clinical Health Performs other duties as assigned Core Competencies: Adheres to the policies and procedures of University Clinical Health Demonstrates a strong commitment to the mission and values of the organization Exceptional communication skills Excellent telephone etiquette Knowledge of medical terminology Analytic skills to accomplish outreach calls and coordination/prioritization of tasks Requirements Education & Experience: Minimum of a high school diploma is required Minimum of 1+ years experience working in a call center preferred Understanding of medical insurances preferred
Responsibilities
The coordinator manages inbound and outbound calls to register and schedule patients for the Family Medicine Clinic. They are responsible for maintaining accurate call notes in the EHR and providing direction to patients.