PATIENT SERVICE COORDINATOR / RECEPTIONIST – AKRON

We are currently seeking candidates with experience in face-to-face receptionist and scheduling roles for a healthcare client in Akron.
In this position, you will serve as the first point of contact for clients, patients, and visitors while maintaining psychiatrist schedules, operating a multi-line switchboard, and assisting with administrative tasks in a behavioral health environment.

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Minimum 3 years of clerical experience (e.g., data entry, scheduling)
• Experience in a medical office, behavioral health, hospital registrar, or unit secretary role preferred
• Proficiency with computer systems; MS Word & Excel preferred
• Strong communication skills, both verbal and written
• Experience working face-to-face with patients/clients required
• Ability to handle fast-paced front desk responsibilities with professionalism and discretion
  This position is not ideal for those with only administrative or call center backgrounds. Face-to-face comfort and scheduling experience in healthcare environments is strongly preferred.

• Greet and check in clients, visitors, and family members
• Notify staff of arrivals and monitor patient flow
• Schedule psychiatric appointments using Credible Wireless
• Manage psychiatrist time-off requests and adjust schedules accordingly
• Operate a 21-line switchboard and route calls appropriately
• Maintain daily appointment checklists and update Televox reminder system
• Register individuals upon arrival and ensure sign-in logs are accurate
• Track and distribute client vouchers, checks, and bus tickets
• Maintain adequate department supplies and order as needed
• Uphold confidentiality and HIPAA compliance standards
• Provide positive, professional customer service at all times
• Serve as backup coverage for other administrative areas as needed