Patient Service & Data Lead at Sanofi Aventis US LLC

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Integrated Patient Engagement, Strategic Planning, Digital Marketing, Data Analytics, Business Intelligence, Project Management, Leadership, Salesforce Health Cloud, UI/UX Design, AI Principles, Machine Learning, Stakeholder Management, Supply Chain Management, Patient Advocacy, Regulatory Compliance

Industry

Pharmaceutical Manufacturing

Description

Job title: Patient Services & Data Lead ※本求人へのご応募の際には、以下の書類を添付しご応募下さい（形式問わず）。・職務履歴書・志望動機・患者中心志向の包括的なビジョンに関する観点の文書・患者向けサービスおよび関連するテクノロジー（アプリやプラットフォーム）を患者やユーザのための統一された体験とするために重要なことは何ですか？ About the job Role Overview The Patient Service & Data Lead is a strategic position. This role is responsible for developing and executing comprehensive Integrated Patient Engagement strategies that enhance the patient journey through innovative digital solutions, data-driven insights, and seamless service delivery. The position requires a visionary leader who can bridge technology, healthcare systems, and patient needs to create unified experiences that improve patient outcomes and satisfaction. Key Responsibilities 1. Strategic Planning & Vision Development Champion Sanofi's Integrated Patient Engagement approach across all patient service initiatives Develop comprehensive strategies that connect digital and physical touchpoints into a cohesive patient experience Drive patient empowerment through education, resources, and support systems that extend beyond medication delivery Foster a culture of patient-centricity that permeates all aspects of service design and delivery 2. Patient Service Design & Implementation Design and implement seamless experiences that integrate iCare (Salesforce Health Cloud) and patient applications like MyWay Ensure consistency in patient interactions across digital platforms, healthcare provider touchpoints, and support services Apply superior UI/UX design principles to create intuitive, accessible patient-facing interfaces Optimize the patient journey by eliminating friction points and enhancing service accessibility 3. Data Analytics & Insights Management Leverage digital technologies to enhance patient engagement and support delivery Integrate website platforms, mobile applications, and data analytics tools to create a connected ecosystem Utilize data-driven personalization to tailor patient services and communications to individual needs Drive innovation in healthcare technology adoption while ensuring compliance with regulatory requirements 4. Stakeholder & Partner Management Build and maintain strategic partnerships across internal teams, external partners, and key stakeholders Coordinate seamlessly with regulatory, medical affairs, market access, IT, and commercial teams Manage relationships with healthcare providers, technology vendors, and patient advocacy groups Foster a collaborative environment that breaks down silos and enables integrated service delivery 5. Omnichannel Optimization and Supply Chain & Operational Excellence Enhance User, Market and HCP engagement including AI-powered personalization Evaluate and optimize ROI of digital marketing initiatives Ensure compliance with local regulations and guidelines Optimize patient supply chain management ■Performance Metrics Integrated Patient Engagement Outcomes Digital Platform Performance Project delivery success Patient Adherence Improvement Compliance with local regulations and guidelines 役割概要 Patient Service & Data Leadは戦略的なポジションです。本職務は、革新的なデジタルソリューション、データ駆動型インサイト、シームレスなサービス提供を通じて患者ジャーニーを向上させる包括的なIntegrated Patient Engagement（統合的患者エンゲージメント）戦略の策定と実行に責任を負います。本ポジションは、テクノロジー、医療システム、患者ニーズを橋渡しし、患者アウトカムと満足度を向上させる統一された体験を創出できるビジョナリーリーダーを求めています。主要職務 1. 戦略立案とビジョン策定すべての患者サービス施策においてSanofiのIntegrated Patient Engagementアプローチを推進デジタルとフィジカルのタッチポイントを統合し、一貫性のある患者体験につなげる包括的戦略を策定医薬品提供を超えた教育、リソース、サポートシステムを通じて患者エンパワーメントを推進サービス設計と提供のあらゆる側面に浸透する患者中心の文化を醸成 2. 患者サービスの設計と実装 iCare（Salesforce Health Cloud）やMyWayなどの患者向けアプリケーションを統合したシームレスな体験を設計・実装デジタルプラットフォーム、医療提供者とのタッチポイント、サポートサービス全体で患者インタラクションの一貫性を確保直感的でアクセスしやすい患者向けインターフェースを構築するため、優れたUI/UXデザイン原則を適用課題を排除し、サービスアクセシビリティを向上させることで患者ジャーニーを最適化 3. データ分析とインサイト管理デジタルテクノロジーを活用して患者エンゲージメントとサポート提供を強化ウェブサイトプラットフォーム、モバイルアプリケーション、データ分析ツールのシームレスなエコシステムを構築データ駆動型パーソナライゼーションを活用し、個々のニーズに合わせた患者サービスとコミュニケーションを提供規制要件への準拠を確保しながら、ヘルスケアテクノロジー導入におけるイノベーションを推進 4. ステークホルダー・パートナー管理社内チーム、外部パートナー、主要ステークホルダー間で戦略的パートナーシップを構築・維持規制、メディカルアフェアーズ、マーケットアクセス、IT、コマーシャルチームとシームレスに連携 HCP、テクノロジーパートナー、患者アドボカシーグループとの関係を管理サイロを打破し、統合されたサービス提供を可能にする協働環境を促進 5. オムニチャネル最適化とサプライチェーン・オペレーショナルエクセレンス AI活用によるパーソナライゼーションを含む、ユーザー、市場、医療従事者のエンゲージメントを強化デジタルマーケティング施策のROIを評価・最適化現地の規制とガイドラインへの準拠を確保患者向けサプライチェーン管理を最適化 ■パフォーマンス指標 Integrated Patient Engagementアウトカムデジタルプラットフォームパフォーマンスプロジェクト遂行の成功患者アドヒアランスの改善現地規制およびガイドラインへの準拠 About You ■Required Skills & Experience Strong Integrated Patient Engagement Vision and Patient Service Expertise Experience in pharmaceutical industry or healthcare sector preferred Experience in digital, marketing, data analytics, business intelligence, or related fields preferred Analytical skills and data-driven decision-making capabilities Understanding and application of AI and machine learning principles Strong project management and leadership skills ■Core Competencies Resilience Continuous Improvement Project Management Language Proficiency: Business-level proficiency in both Japanese and English, with excellent written and verbal communication skills ■必要なスキル・経験強力なIntegrated Patient Engagementビジョンと患者サービスの専門知識製薬業界または医療セクターでの経験（優遇）デジタル、マーケティング、データ分析、ビジネスインテリジェンス、または関連分野での経験（優遇）分析スキルとデータ駆動型意思決定能力 AIおよび機械学習原則の理解と応用強力なプロジェクトマネジメントおよびリーダーシップスキル ■コアコンピテンシーレジリエンス継続的改善プロジェクトマネジメント言語能力：日本語および英語のビジネスレベルの習熟度、優れた文書および口頭コミュニケーションスキル Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Global Terms & Conditions and Data Privacy Statement Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube

Responsibilities

The Patient Service & Data Lead is responsible for developing and executing integrated patient engagement strategies that enhance the patient journey through digital solutions and data-driven insights. This role bridges technology, healthcare systems, and patient needs to create unified experiences that improve patient outcomes and satisfaction.