As one of the largest private hospital operators in Germany, ASKLEPIOS sees itself as a companion to our patients – and as a partner to our employees. We bring together what belongs together: proximity and progress, warmth and high standards, teamwork and appreciation, people and innovation.

Asklepios Service Dienstleistungen Hamburg GmbH, with approximately 340 employees, provides central, high-performance services and support for the Asklepios hospitals in Hamburg, ensuring smooth, safe, and patient-centered operations. Its responsibilities include professional reception and security services, comprehensive logistics processes including patient transport, and efficient appointment scheduling through the Asklepios Appointment and Service Center.

Are you passionate about people and good communication? Do you enjoy listening, helping with heart and mind, and finding the right solution for every request? Then join our motivated, growing team at the Asklepios Appointment and Service Center in Altona, either full-time or part-time.

WHAT TO EXPECT

• Appointment service: You support our patients in finding, selecting and arranging suitable appointments within the diverse range of medical treatments offered by Asklepios.
• Contact person:  You answer calls from patients, relatives and other medical facilities and are attentive to their concerns.
• Information:  You provide information on treatment options, opening hours, and the right contact persons.
• Optional services:  You advise our patients on our optional services and answer their questions.
• Documentation: You carefully collect medical and personal information and reliably record it in our digital appointment booking tool.
• Complaint management: You take complaints and concerns seriously, find suitable solutions and thus contribute to a positive patient experience.

THIS WILL GIVE YOU POINTS WITH US

• Qualifications & Experience: You have completed commercial or comparable vocational training or have relevant professional experience in telephone service.
• Medical interest: Prior medical knowledge is advantageous, but not required. You are interested in acquiring basic medical knowledge to better understand the concerns of our patients.
• Communication: You are communicative, service-oriented and empathetic, and you ensure that our patients feel well cared for, even on the phone.
• Language skills: You have very good German skills (C1) in both spoken and written form. Additional language skills are a plus.
• Digital competence: You have basic knowledge of MS Office, especially Outlook, Excel and Teams, and enjoy learning new software applications.
• Team spirit: You enjoy working in a team, are reliable and actively contribute to the daily work routine.

YOU CAN LOOK FORWARD TO THIS

• A permanent employment contract in a future-proof healthcare company.
• An attractive salary including an annual bonus as well as other financial benefits, for example through a company pension scheme.
• Regular working hours from Monday to Friday between 8:00 a.m. and 6:00 p.m., with no weekend or holiday work.
• The possibility of working remotely and therefore more flexibility in organizing your daily work routine.
• A structured and comprehensive onboarding process as well as individual development and training opportunities for your professional and personal development.
• Attractive employee benefits and the opportunity to be environmentally conscious and flexibly mobile via JobRad leasing.
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