DESCRIPTION OF JOB ROLE:

A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in on-the-job training for new patient service associate staff and participates in quality improvement projects and initiatives.
H/She may work in various clinic locations when the needs arise.
H/She should be organised, multitasking and quick problem-solving. H/She should possess effective communication and interpersonal skills. Willing to work on Saturdays 0.5 day and someone who is prepared to extend work hours when operational needs arise.