Patient Service Rep - Orthopedics (Marina del Rey) at Cedars-Sinai

Santa Monica, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

33.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Relations, Telephone Communication, Appointment Scheduling, Patient Registration, Payment Collection, Customer Service, Demographics Maintenance, Insurance Information Maintenance, Issue Resolution, Check-in/Check-out, Payment Reconciliation, Schedule Management, Referral Processing, Authorization Processing, Patient Care Flow Management, Infection Prevention

Industry

Hospitals and Health Care

Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Job Duties and Responsibilities: * Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. * Greets patients and assist with resolving patient issues or raising patients issues. * Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. * Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service. * Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed. * Process and track referrals and authorizations for various insurance types. * Manages patient care flow and assist with monitoring CS-Link message pools and standard work. * Monitors and assess their own workflow to find opportunities for improvement. * Explains policies, procedures, or services to patients using administrative knowledge * Participates in daily huddles and staff meetings. * Promotes and practice infection prevention standards and all department policies and procedures. Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Responsibilities

The Patient Service Representative is primarily responsible for ensuring positive patient relations through accurate telephone communication, scheduling appointments, handling patient registration, and collecting payments and co-payments. This role also involves maintaining current patient demographics and insurance information while providing outstanding customer service across the Cedars Sinai Medical Network.