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Patient Service Rep, Outpatient Therapy Services, Full-Time at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Customer Service, Telephone Skills, Scheduling, Check-in, Check-out, Data Entry, Order Entry, Filing, Billing, Insurance Functions, Supply Ordering, Chart Audits

Industry

Hospitals and Health Care

Description

Job Summary: Provide a variety of patient and customer service related activities within the Ambulatory Department Education: Required: High School education or its equivalent in education achievement. Preferred: Medical terminology course desired Training for computer competency Experience: Required: Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public. Preferred: Clerical experience and/or hospital experience desirable Prior EMR experience desirable Position Requirement(s): License/Certification/Registration Required: Preferred: Department Position Summary: Will assist the Department with general duties to include; but not limited to, greeting patients and the public, answering and screening telephone calls, daily patient reminder calls, scheduling patient appointments, checking patients in, checking patients out, obtaining accurate patient demographic information, preparing the medical records, order entry and serving as the liaison between the patient and medical support staff. Filing, balancing charges and collections at the end of each day, making daily deposits, and accounts receivable, billing and insurance functions. Performs general office duties such as data entry and office and medical supply ordering. Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed.

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Responsibilities

This role involves providing patient and customer service within the Ambulatory Department, including greeting patients, answering phones, scheduling appointments, and managing patient check-in and check-out processes. Additional duties include handling medical records, order entry, balancing charges, collections, deposits, and assisting with general office administration and reports.