Patient Service Rep/Precertification Specialist - University GYN Oncology at University Physicians' Association

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Coordination, Precertification, Billing Support, Patient Interaction, Check-In, Phone Management, Message Management, Customer Service, Communication, Teamwork, Problem-Solving, Confidentiality, Compassion, Medical Documentation, Organizational Skills

Industry

Hospitals and Health Care

Description

Description Position Overview The Patient Service Representative / Precertification Specialist plays a vital role in supporting patient care and clinic operations. This position involves scheduling appointments, managing authorizations, patient check-in, and ensuring smooth communication between patients, providers, and administrative teams. Key Responsibilities Scheduling & Coordination Schedule follow-up visits, chemotherapy, labs, and new patient appointments. Manage multi-patient task lists and oncology future orders. Create encounters and follow up with no-show patients. Scan and upload patient documents into Cerner. Precertification & Billing Support Obtain prior authorizations for chemotherapy, scans, and medications. Ensure chemotherapy orders are printed and authorized at least two days before infusion. Coordinate referrals and notify patients of scheduled tests. Support billing processes including Good Faith Estimates and FMLA paperwork. Patient Interaction & Check-In Greet patients warmly and professionally. Collect copays and verify insurance, contact details, and registration forms. Register patients in Intergy and Cerner with accuracy. Maintain confidentiality and privacy standards. Phone & Message Management Answer calls promptly (within 3 rings). Return patient messages within 24 hours via Powerchart. Assist with triage and direct calls appropriately. New Patient Referrals Complete blue referral forms and schedule appointments within 5–7 days for known cancer diagnoses. Request records from referring providers and coordinate with Nurse Navigators. Create patient profiles in Cerner and Intergy. Professional Expectations Customer Service Exhibit a positive attitude and professional demeanor. Partner with patients and families in care planning. Respect confidentiality and respond to concerns promptly. Communication & Teamwork Maintain clear, concise verbal and written communication. Foster ethical and therapeutic relationships with patients and staff. Collaborate with team members to ensure clinic efficiency. Operational Standards Arrive by 7:45 AM on clinic days. Maintain a clean and organized workspace. Train assistants and floaters on clinic procedures. Ensure= all clinics run smoothly to support excellent patient care. Requirements Essential Skills & Abilities Ability to work in high-stress environments and make quick decisions. Strong problem-solving and customer service skills. Competency in physical assessments and medical documentation. Ability to maintain composure and confidentiality. Professional, compassionate attitude toward patients and colleagues. Qualifications High school diploma or equivalent required. 1–2 years of experience in a hospital or clinical setting preferred. Ability to meet performance expectations within 4–6 months of hire.

Responsibilities

The Patient Service Representative / Precertification Specialist is responsible for scheduling appointments, managing authorizations, and ensuring effective communication between patients and healthcare providers. This role also involves patient check-in and supporting clinic operations to enhance patient care.